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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
934 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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934 Reviews of Mercedes-Benz of Paramus - Service Center
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October 04, 2018
Could not be better We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even providing delicious bagels and coffee. The facility is very smart and clean and our experience could not have been better. More
by BABSMCOLLIER
Verified CustomerEmployees Worked With
October 04, 2018
Excellent, professional service. They took the car on time and returned it within the time they indicated. I waited in their lounge -comfortable seats, bagels and coffee and Wi-Fi. As They took the car on time and returned it within the time they indicated. I waited in their lounge -comfortable seats, bagels and coffee and Wi-Fi. As always, a very pleasant experience. More
by marsdenv
Employees Worked With
Axel Arroyo
October 03, 2018
Service I was there for a 40.00 mile check.They were ready on time for my car and had loaner ready to go. Everyone involved knew exactly what the next step sh I was there for a 40.00 mile check.They were ready on time for my car and had loaner ready to go. Everyone involved knew exactly what the next step should be. More
by NC
Employees Worked With
I didn’t get a bame
October 03, 2018
Excellent service as always Excellent service as always!! I always receive great service here. The staff is always pleasant and willing to help! I also enjoy a cup of coffee wh Excellent service as always!! I always receive great service here. The staff is always pleasant and willing to help! I also enjoy a cup of coffee while I wait More
by GWENR66
Employees Worked With
Phil Campbell, Glenn Morato
October 03, 2018
slow service I went there at 9 m to get my plates and took too long due to a glitch with the rear plate. Went around thru the shop an asked them if they could take I went there at 9 m to get my plates and took too long due to a glitch with the rear plate. Went around thru the shop an asked them if they could take a look at my tire for my 9 am appointment. They said I should go through the service which I did. Overall I waited 45 minutes for the 9 am appointment so they could look at my deflating tire. 4 people were taking the cars in and the information needed in the service area. All slow and with attitude. Two of the girls would shout out in Spanish and make all kind of comments. I approached the one and told her that I was in a hurry, and was waiting for too long. I don't know the names of the one i dealt with, as she didn't introduce herself. She was bored to death to work there and looked that she felt entitled. She stated with boredom that the others ahead of me had precedence. So much for the appointment when you show up and still wait like you never had one!!! Defeats the point. After waiting till 9:55, I told her that I wanted to speak with the manager. Her answer:" I spoke to him already" ME: What??? I want to talk to him, not you talking to him for me. So I asked her to get me to the manager which she did. He, Keif, was super friendly with good manners, took my car himself and made sure I got to my 9:30 appointment ( arrived there at 10:20) and kept me in the loop about the problem, . Too bad the front people ruin it for the rest of them because I won't go back there. I have been to other service MB like Newton and Morristown, as I own 3 MB, they are excellent in every aspect. none has been this bad and slow. The reason I went there is because i bought my last car 2 weeks ago from this branch. More
by NURSING51
Employees Worked With
Kief Ridley
October 03, 2018
Auto repair I needed a repair for my R350. Our service writer was very helpful and informative. I decided to wait for the repair to be completed and it was a good I needed a repair for my R350. Our service writer was very helpful and informative. I decided to wait for the repair to be completed and it was a good choice. More
by ARLENEROCKS
Employees Worked With
Glenn Morato
October 03, 2018
Excellent customer service. I got treated like a Benz customer. Service advisor is on top of everything. Communication was accurate and timely. Loaner vehicle was not an issue I got treated like a Benz customer. Service advisor is on top of everything. Communication was accurate and timely. Loaner vehicle was not an issue. More
by BINHCHEN309@gmail.com
Employees Worked With
Dave Delaney, Glenn Morato
October 02, 2018
Horrible Does not care about former Prestige Customers. Overpriced and work not done right the first time. Worst communications of any service. Monte howeve Does not care about former Prestige Customers. Overpriced and work not done right the first time. Worst communications of any service. Monte however was great to deal with. Everyone else was horrible. More
by jerseydevil
Employees Worked With
Monte Harris
October 02, 2018
10K service Not good at returning calls. I will look to service my car somewhere else. Comparing this to my Audi experience, I kind of wish I didn’t switch. Not good at returning calls. I will look to service my car somewhere else. Comparing this to my Audi experience, I kind of wish I didn’t switch. More
by kingman_86
Employees Worked With
Monte Harris
October 02, 2018
Steve Dufalo was excellent I've had service at this dealer many times before over many different vehicles. I must say that up until now I've never been enamored with the servic I've had service at this dealer many times before over many different vehicles. I must say that up until now I've never been enamored with the service advisors and their follow up. (the work has been just fine, but the people in front not so much.) This experience was different. Steve Dufalo was the first service advisor that truly followed up and seemed engaged in the process. I hope this is a sign of positive change and not just a unique person that I've encountered for the first time. He called me as promised and kept me appraised of the work performed. I also had the opportunity to speak to the Loaner dept manager the evening before and I must also add that he was extremely accommodating and although he wasn't in on the day of my service, he made sure that our conversations were taken addressed of in his absence. Thank you as well. More
by LOUIS
Employees Worked With
Steve Dufalo
