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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
934 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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934 Reviews of Mercedes-Benz of Paramus - Service Center
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October 01, 2018
Excellent Customer Service Excellent people. They know what they are doing and doing it great. I have been using this service for the last 10 years and i will keep using it as l Excellent people. They know what they are doing and doing it great. I have been using this service for the last 10 years and i will keep using it as long as I drive MB. More
by AOS
Verified CustomerEmployees Worked With
Axel Arroyo, Dan Murphy, Scott Gordon
October 01, 2018
Quick Service It's always good to have a dealership with service you can rely on. Thank you to everyone that played a part in making sure my vehicle working properl It's always good to have a dealership with service you can rely on. Thank you to everyone that played a part in making sure my vehicle working properly. More
by 1SLMGDY
Employees Worked With
Kief Ridley
October 01, 2018
1st Service I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quic I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quickly on a day they were short handed. Expiwrence was great and look forward to my next 10k service. More
by TRJR0930
October 01, 2018
Something has changed It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, (my lap top is brand new, I have high speed internet), the page kept freezing. I called for an appointment, I always get a loaner, which is one of the main reasons I drive a Mercedes and I was told it was a two week wait. It used to be next day or maybe two days. The advisor said my car would take an hour to service, (10,000 maintenance), it took 90 minutes. I hope this is not a sign of things to come, if so, I am looking for a different dealer. More
by CITYMERK
Employees Worked With
I do not reacall
October 01, 2018
Still not happy with service This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? More
by JOHNMAKHOULDDS
Employees Worked With
Edward Joseph, Michael Messina
September 30, 2018
Not satisfied I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems. In fact, the front end is more shaky than when I brought it in. Anna Becker More
by ANNABECKER
Employees Worked With
Dan Murphy
September 28, 2018
Never going back Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. More
by FREDDYBGONZALEZ
Employees Worked With
September 28, 2018
NO COMMUNICATION - LACK OF RESPECT FOR CUSTOMERS I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a specia I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a special part and it would be in on Friday and i would be called on Friday to tell me the status of the repair. I did not receive a call on Friday. I called once on Monday and received no reply, Twice on Tuesday and no Reply, 5 times on Wednesday and no reply. Thursday morning i spoke with the service Manager who was unaware of my issue after i was told three times by the customer service scheduling lady, who was very helpful, that she had given him my file twice. She also gave me his e mail. I sent and e mail Wednesday at 5:30 PM and never received a reply until i called at 9:15am Thursday morning and he read my e mail while on the phone with him. I have now been offered VIP treatment. This is no the solution, communication if the solution. More
by KLAMBIE
Employees Worked With
Joe Candela, Rose Mady, Dave Delaney
September 27, 2018
Very kind service advisor My service advisor David Delmonico and my salesperson Lemonte Gillead were very kind, they resolved my issue very quickly. Thank you for all in Merced My service advisor David Delmonico and my salesperson Lemonte Gillead were very kind, they resolved my issue very quickly. Thank you for all in Mercedes Paramus, special thanks to David & Lemonte. More
by drsbalki
Employees Worked With
David Delmonico, Lemonte Gillead
September 27, 2018
Wonderful service advisor. Monte has always been a pleasure to work with. He is professional and takes the time to explain what needs to be done. As a 35 year patron of Mercedes Monte has always been a pleasure to work with. He is professional and takes the time to explain what needs to be done. As a 35 year patron of Mercedes Benz, I hope that they continue with their excellent service. More
by Jayne
Employees Worked With
Monte Harris
