Mercedes-Benz of Paramus - Service Center

Something has changed It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, (my lap top is brand new, I have high speed internet), the page kept freezing. I called for an appointment, I always get a loaner, which is one of the main reasons I drive a Mercedes and I was told it was a two week wait. It used to be next day or maybe two days. The advisor said my car would take an hour to service, (10,000 maintenance), it took 90 minutes. I hope this is not a sign of things to come, if so, I am looking for a different dealer. More

Still not happy with service This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? More

Not satisfied I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems. In fact, the front end is more shaky than when I brought it in. Anna Becker More

Never going back Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. More

NO COMMUNICATION - LACK OF RESPECT FOR CUSTOMERS I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a specia I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a special part and it would be in on Friday and i would be called on Friday to tell me the status of the repair. I did not receive a call on Friday. I called once on Monday and received no reply, Twice on Tuesday and no Reply, 5 times on Wednesday and no reply. Thursday morning i spoke with the service Manager who was unaware of my issue after i was told three times by the customer service scheduling lady, who was very helpful, that she had given him my file twice. She also gave me his e mail. I sent and e mail Wednesday at 5:30 PM and never received a reply until i called at 9:15am Thursday morning and he read my e mail while on the phone with him. I have now been offered VIP treatment. This is no the solution, communication if the solution. More

unreliable i had my 2018 glc for first 10k service and rattling noise from the trunk and windshield. The issues were fixed but now a rattling noise is coming fro i had my 2018 glc for first 10k service and rattling noise from the trunk and windshield. The issues were fixed but now a rattling noise is coming from the driver's seat. Probably the seat was disassembled to fix the truck rattling. In addition, the car was returned without a wash and rain marks all over inside of the driver and passages side arm rest from the test drive. This is already my fourth trip to Mercedes benz for many different reasons and I'm losing faith in Mercedes Benz's reliability. More

Poor attitude and lack of efficiency A few of us were waiting for a very long time to get our cars after service. A couple of people had complained before me and were treated with a poor A few of us were waiting for a very long time to get our cars after service. A couple of people had complained before me and were treated with a poor attitudes by the customer service personnel. I indicated that I had a meeting at 10 am, but the service team could not locate my car for so long since it had not been serviced (just a quick diagnostic). I understand that the car was not assigned a number for the cashier since it hadn’t been serviced, but it took a significant amount of time even after that had been identified. I inquired about my car and they were rude to me just like the two people before me. This is my first time at this MB service center. I’ve used two other ones in the past and have been very satisfied with their friendliness and respect towards customers as well as with their appointment availability. This service center appears understaffed or poorly trained for the volume of service appointments they receive. More