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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews
Call Service Center (844) 761-0221

934 Reviews of Mercedes-Benz of Paramus - Service Center

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May 11, 2022

My service advisor was terrible. Worst I have ever experienced. What more can I say? More

by RBROWNELL
Recommend Dealer
No
Employees Worked With
David Rovello
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May 12, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

May 10, 2022

Very courteous and loved the video consult It saved me time and they made it efforless More

by tendermedicalcare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 11, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our team made everything effortless. Thanks for your kind remarks about the video consult and our very courteous team.

May 09, 2022

This center used to be the best but not anymore. Not all issues were addressed without giving any explanation. More

by gamal100
Recommend Dealer
No
Employees Worked With
I won’t mention any employee
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May 10, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

May 09, 2022

Very attentive and Allison was so accommodating with making my appt . At your service was the most convenient More

by Gem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison
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May 09, 2022 -

Mercedes-Benz of Paramus responded

We really enjoy hearing that Allison was very attentive and accommodating. Thanks for sharing your kind remarks and we'll look look forward to helping again with any future needs.

May 09, 2022

The whole operation is great! I received text messages with the updates on every single step in the process. Great job! Keep it up! More

by Eastcoastcollisionautobody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our team was so helpful, and you were pleased with the text updates. Thanks for your kind remarks!

May 08, 2022

Always very helpful. They explain the process and the appropriate time that it will take to get the service finished. More

by aamami
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
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May 08, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to hear that everyone on our team is always very helpful and everything was explained well, and you're pleased with the great service you received. Thanks!

May 07, 2022

Great with communication and free loaner car. Made sure my car was fixed at a reasonable amount of time. More

by ROnnievee27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave I.
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May 07, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's great to know that our team communicated well and you appreciated your free loaner car. We're also glad to hear that your car was fixed in a reasonable amount of time too!

May 07, 2022

Lisa was amazing! She was very professional, helpful, caring and understanding. She was very knowledgeable about the services needed on my car. More

by rofirudina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
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May 07, 2022 -

Mercedes-Benz of Paramus responded

Thanks for telling us that Lisa is amazing, as well as very professional, helpful and caring. We're so glad to hear that she's very knowledgeable as well and you're pleased with everything!

May 07, 2022

Lee our service Advisor was very professional and helpful I will Service are car there again . More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Guzman
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May 07, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your thoughtful remarks. We really enjoy hearing that Lee was very professional and helpful, and we'll look forward to assisting you again with any future needs.

May 06, 2022

Pleasant staff, nice loaner, my car was very clean when returned, easy to make appointment, More

by gkl40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar, Jack
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May 06, 2022 -

Mercedes-Benz of Paramus responded

Hello. We appreciate your kind words. How can we turn this into a 5-star review?

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