Mercedes-Benz of Plano

Chad Bunton Thank you for making my experience easy! Chad was helpful and made sure I was taken care of! Chad was helpful and made sure I was taken care of! More

I use the Dealer for my 10k Service. My appointment time was kept, the staff (Asif) were professional and friendly, the waiting rooms are very nice and the use of technology (texts and My appointment time was kept, the staff (Asif) were professional and friendly, the waiting rooms are very nice and the use of technology (texts and website) during the service made it easy to follow status. Highly recommend this Dealer. Thanks again friends, will be back in 10K miles. R Tindel More

Manny Rodrigues was excellent in explaining the issue and getting the car repaired very quickly. He explained the warranty and got the car washed as well. I wanted a cap put on battery terminal - he ensured getting the car repaired very quickly. He explained the warranty and got the car washed as well. I wanted a cap put on battery terminal - he ensured it was done on the positive terminal. More

My service advisor Jorge Garzon is very nice, he arranged everything for me, It only took 15 minutes to complete all the procedures and get the loaner car after arrive. The car service is 2 hours, my appoint everything for me, It only took 15 minutes to complete all the procedures and get the loaner car after arrive. The car service is 2 hours, my appointment is 10 pm, but they finish at 4:00, this is not satisfied More

The sales associates are always friendly and knowledgeable. This will always be my dealership of choice. knowledgeable. This will always be my dealership of choice. More

They did a good job on fixing my rattle in my dashboard. My service rep is Jay Henderson and he always does a fantastic job for me. My service rep is Jay Henderson and he always does a fantastic job for me. More

Customer service is prompt and helpful, Communication was at the highest level… I worked with two service advisors just to see if the level of service was true, and by God it was! They have wonderful pe was at the highest level… I worked with two service advisors just to see if the level of service was true, and by God it was! They have wonderful people, and I am definitely a Mercedes-Benz of Plano customer forever! More

Ali was a great advisor. He was kind and got me through the check in prossess promptly, so that I could make it into work on time. I highly recommend him as your service advi He was kind and got me through the check in prossess promptly, so that I could make it into work on time. I highly recommend him as your service advisor. More

Customer service 0 stars! !! I have no complains for car service which is fine but when I was mentioning issues with the car I was informed that Mercedes is not gonna perform !! I have no complains for car service which is fine but when I was mentioning issues with the car I was informed that Mercedes is not gonna perform any checks unless I'm willing to pay!! Heck I dropped my car at Mercedes and paid over $300 just for service A where as other places take $150 to do so!!(also I did not ask to open up car engine and check) it was all pretty small checks. They should check and recommend me that this needs so and so fixes !!! More

Very nice to have the concierge service for the loader car. I would have appreciated a car wash after the service. car. I would have appreciated a car wash after the service. More