Mercedes-Benz of Plano

Yes! Jorge was fantastic and the team who got my rental car ready on Friday. The man who helped clean the car and get it ready went over and beyond, inclu Jorge was fantastic and the team who got my rental car ready on Friday. The man who helped clean the car and get it ready went over and beyond, including Jorge. Best experience! I'll be going to Jorge versus Mr. Henley moving forward due to Jorge's better communication More

Easy to get to, ease of scheduling service, personable service reps, timely repair reminders, acceptable price points for service received. Clean, bright waiting area. service reps, timely repair reminders, acceptable price points for service received. Clean, bright waiting area. More

The service I receive each time is 2nd to none and my service guy Manny is spectacular every time. service guy Manny is spectacular every time. More

Great customer service! Provide ongoing updates to your car and they deliver what they promise. Provide ongoing updates to your car and they deliver what they promise. More

I would like to commend my Sales Rep Taylor Wilson on his consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Through consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Throughout the process Taylor was consistent in providing updates and was transparent and honest regarding the situation. As disappointing as the delay was, I'm sure it was also not easy for Taylor to be the bearer of that bad news. He also reached out on several occasions when other vehicle options became available just to ensure I had options. Once the car was finally available Taylor ensured everything was set up before I arrived for signing to help expedite the process and ensure there were no surprises. Less than a week after receiving my vehicle I was the victim of paint overspray on my new car. I reached out to Taylor and he assured me that this was fixable and even set up the service appointment for me. I really appreciate the above and beyond service that Taylor continues to provide! More

My service advisor, Eli Garcia is great. Always excellent service and follow up. It is always a pleasure working with him. Always excellent service and follow up. It is always a pleasure working with him. More

Jays great guy always take My needs. . I do need order my new G Wagon . I do need order my new G Wagon More

Always enjoy coming to MB Plano. Well maintained service area and timely service with comfortable atmosphere Well maintained service area and timely service with comfortable atmosphere More

Great experience. Everyone friendly. Highly recommend. Service was finished although it took longer than I thought. But I got a loaner and was in and out quickly Everyone friendly. Highly recommend. Service was finished although it took longer than I thought. But I got a loaner and was in and out quickly More

I would like to compliment Service Advisor, Mark Cobb. He always does a great job explaining, understanding and advocating for his customers. He is the primary reason that I continue to do business with He always does a great job explaining, understanding and advocating for his customers. He is the primary reason that I continue to do business with you as your location is not the closest M-B dealer to me. The mechanics also do a good job. I rarely have a problem after maintenance service. Would recommend a little more flexibility with the shuttle service. Supplemental shuttle service, Alto, did a very good job. More