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Mercedes-Benz of Plano

Plano, TX

4.8
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,137 reviews

March 08, 2022

Great experience from driving in to driving out. Lalani, the Service Manager, does a great job. More

by Lennycastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Mar 09, 2022 -

Mercedes-Benz of Plano responded

LennyCastro, thanks for the 5-star rating! We're pleased you had a positive experience with us and look forward to serving you again next time! Thanks again!

March 08, 2022

I Hava always had an amazing experience when I go to Mercedes in Plano. This young man was amazing from the start and the end making sure he keep me informed on my services. Thank you Jorge for you for More

by aundrethomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Aundrethomas, thanks for the 5-star rating! We're pleased you had a positive experience with Jorge in service and look forward to serving you again next time! Thanks again!

Mar 09, 2022 -

aundrethomas responded

It was my pleasure. Keep up the quality services you providing.

March 07, 2022

Please read this before you sell your car to Mercedes-Benz of Plano!!!! Today is day 40 and we have not been given our money for selling our Mercedes benz GLE 2020 to this location. We reviewed More

by ol
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't care
Mar 09, 2022 -

Mercedes-Benz of Plano responded

ol, we apologize that you've had a delay in getting your payment for the difference between the payoff and the purchase price. We passed your feedback along to our senior leadership and understand out Finance Director, Mitch Ford has reached out and is in communication with you regarding getting you paid and getting this resolved. If you need to contact Mitch in the interim you can do so at MFord@mbplano.com or 214-547-2810. Talk soon. Best wishes!

Mar 11, 2022 -

ol responded

Yes, Mitch finally did but we're still waiting on a resolution. Today is day 44; 44 days without our vehicle and without money to show for it so we can get a car to move around! For a family of 5, moving around with one less car, spending money on uber almost daily is definitely not fun and nothing would have ever prepared us for what we have gone through so far! Nothing at all.

March 01, 2022

They didn’t diagnostic my car as it should it was bad experience they didn’t check the suspensions , one of the rims has bend from inside More

by batayneh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Mar 01, 2022 -

Mercedes-Benz of Plano responded

batayneh, we apologize that your service visit did not go as intended. Unfortunately without your full name, we cannot look you up in our system to reach out and find out what happened so that we may work towards a resolution. We invite you to contact us with additional details including who you worked with, when, and what happened so that we may look into the issues you note. You may contact our management at social@MBPlano.com. Talk soon. Best wishes!

February 24, 2022

I've consistently had a great experience with Stephen in the Service Department. He is professional, courteous, well-experienced, knowledgeable and simply delivers the best service to his clients! More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Feb 24, 2022 -

Mercedes-Benz of Plano responded

Patrick, thanks for the 5-star rating! We're happy to hear Stephen is professional, courteous, and continues to deliver the best service! We're pleased you had a positive experience with us and we look forward to serving you again next time! Take care!

February 23, 2022

Eric was very pleasant, professional and friendly. Car was spotlessly clean when picked up. Great experience! More

by ppadachy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Lu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Mercedes-Benz of Plano responded

ppadachy, thanks for the 5-star rating! We're happy to hear Eric was professional and friendly! We're pleased you had a positive experience with us and look forward to serving you again next time. Thanks again!

February 18, 2022

Mike from the service department was awesome. I love the VIP treatment. Love Mercedes Benz More

by Clister23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 18, 2022 -

Mercedes-Benz of Plano responded

Clister23, thank you for sharing 5-star praise regarding your experience with us! We're happy to hear Mike was awesome and gave you a VIP treatment! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

February 18, 2022

Nice, respectful sales and finance personnel and overall pleasant experience. No pressure and no games. More

by Sgcj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Ashrafi
Feb 18, 2022 -

Mercedes-Benz of Plano responded

Sgcj, thank you for sharing 5-star praise regarding your experience with us! We're happy to hear our sales and finance team were pleasant and respectful! We appreciate your feedback and look forward to serving you additionally next time. Take care!

February 16, 2022

Have been going to this dealership for service. Been treated well & fair by service advisor (luck maybe) just Like Chuck P & Z, my new advisor Ali is pleasant to work with. Listens to my concerns w More

by JacqTx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Lalani
Feb 16, 2022 -

Mercedes-Benz of Plano responded

JacqTx, thank you for sharing 5-star praise. We're glad to hear Ali is pleasant and professional! We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Take care!

February 16, 2022

I came in the service center to get repairs done. I gave them my concerns and informed them I had a third party warranty on my vehicle. They never told me when I dropped off my vehicle that they char More

by Honestly is the best policy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eli Garcia
Feb 17, 2022 -

Mercedes-Benz of Plano responded

We apologize that your recent third-party warranty repair left you frustrated with some items that needed additional communication to ensure everyone was on the same page regarding labor and pricing throughout the process. Since this was your first visit with your 2015 S-Class, we had no history on what issues existed and would pop up as we were getting into the repairs. We've sent your review to our senior leadership who met to discuss your experience and any takeaways we could conclude regarding setting better expectations for billing and the hours associated with each job for third-party warranty work moving forward. We apologize that we dropped the ball during your visit and appreciate your extensive feedback. We wish you the best moving forward and we're always here if we may assist additionally. Take care.

Feb 17, 2022 -

Honestly is the best policy responded

I'm thankful for my third-party warranty company. And you should be too. They paid for every part that I needed and labor And they also paid for parts and labor that I did not come in for that Eli said he found that needed to be replaced. They paid you all over $5,000. So why would I be frustrated with them? Everyone that reads this review will know who I had the bad experience with. Thank you for apologizing that you dropped the ball during my visit. I appreciated it. Be safe and have a blessed day.

Feb 17, 2022 -

Honestly is the best policy responded

I'm thankful for my third-party warranty company. And you should be too. They paid for every part that I needed and labor And they also paid for parts and labor that I did not come in for that Eli said he found that needed to be replaced. They paid you all over $5,000. So why would I be frustrated with them? Everyone that reads this review will know who I had the bad experience with. Thank you for apologizing that you dropped the ball during my visit. I appreciated it. Be safe and have a blessed day.

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