Mercedes-Benz of Plano

Worst MB dealership experience . I took my 2011 C300 on 11/06/2021 for oil change and replacing a bulb. When I was driving back home in my car, I noticed large amount of white smoke coming from under the h 11/06/2021 for oil change and replacing a bulb. When I was driving back home in my car, I noticed large amount of white smoke coming from under the hood. I stopped the car immediately and opened the hood ( it was very very hot). I noticed copious amounts of engine oil under the car and smoke bellowing from the engine. I got the vehicle towed back to dealership and had it inspected . They acknowledged that the lube tech didn't tighten the oil cap , causing oil under pressure to fall on hot engine components and producing the smoke. I will never, ever take my cars to this deal ship again. Avoid this dealership at all costs ! More

I just turned in my lease. Everyone at the dealership was so gracious and Dana (who sadly is retiring soon) made it super simple including doing paperwork ahead of time so it was ready when I arrived. Everyt so gracious and Dana (who sadly is retiring soon) made it super simple including doing paperwork ahead of time so it was ready when I arrived. Everything was explained to me very clearly and the manager even came out to introduce himself before I left. High-quality staff and service. More

Always great service. All questions answered with confidence. Pay a little more maybe but always leave feeling satisfied I have well trained techs confidence. Pay a little more maybe but always leave feeling satisfied I have well trained techs More

Shuttle service was prompt with professional chauffeurs. Seevice department finished on time even though I had to call in to find out the status. Seevice department finished on time even though I had to call in to find out the status. More

Great & timely response to roadside service. Brought a battery, & problem resolved. Thank you so much battery, & problem resolved. Thank you so much More

Zack was so effective for service works for our MB. Many thanks !!! We will take our car for the service next year Many thanks !!! We will take our car for the service next year More

Damita was honest and transparent and worked to save me money with the best service possible money with the best service possible More

My sales person Darrin was simply the best hands down! He is very professional and informative. He helped me through the entire process from start to finish! He was not one of those sales people that is just is very professional and informative. He helped me through the entire process from start to finish! He was not one of those sales people that is just trying to push you to get something he makes the experience about you not him getting a sale! More

We were able to schedule an appointment when a loan car was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at my milage, picked up the loaner and went about our day. A call that afternoon advised that more time was needed to finish the work. The next day, as promised it was ready. The work was complete, the cost was as stated and staff was very courteous even though it appeared they were working at capacity as most service oriented businesses seem to be these days. This was my first time in but you have earned my future business! More

Excellent service! Very professional. Never had an issue in the past 5 years. No problems whatsoever. in the past 5 years. No problems whatsoever. More