Mercedes-Benz of Plano

Great & timely response to roadside service. Brought a battery, & problem resolved. Thank you so much battery, & problem resolved. Thank you so much More

Zack was so effective for service works for our MB. Many thanks !!! We will take our car for the service next year Many thanks !!! We will take our car for the service next year More

Damita was honest and transparent and worked to save me money with the best service possible money with the best service possible More

My sales person Darrin was simply the best hands down! He is very professional and informative. He helped me through the entire process from start to finish! He was not one of those sales people that is just is very professional and informative. He helped me through the entire process from start to finish! He was not one of those sales people that is just trying to push you to get something he makes the experience about you not him getting a sale! More

We were able to schedule an appointment when a loan car was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at my milage, picked up the loaner and went about our day. A call that afternoon advised that more time was needed to finish the work. The next day, as promised it was ready. The work was complete, the cost was as stated and staff was very courteous even though it appeared they were working at capacity as most service oriented businesses seem to be these days. This was my first time in but you have earned my future business! More

Excellent service! Very professional. Never had an issue in the past 5 years. No problems whatsoever. in the past 5 years. No problems whatsoever. More

Met me on arrival promptly, had me ready to leave quickly. The A service took 6-7 hours. I didn’t get a loaner and didn’t ask for one. On return they washed my car and cleaned the interior. Overall g quickly. The A service took 6-7 hours. I didn’t get a loaner and didn’t ask for one. On return they washed my car and cleaned the interior. Overall good customer service. More

A very good experience, worked at a very fast past! Great attitude and awesome service! attitude and awesome service! More

Purchased a used Lexus RX350 on 6/27/2020. It did not have second key. Mr. Brandon Reininger gave me “We owe” statement for the original replacement. Told us to submit proof of purchase and he would reim have second key. Mr. Brandon Reininger gave me “We owe” statement for the original replacement. Told us to submit proof of purchase and he would reimburse. I sent multiple emails, with proof of purchase of second key from Park Lexus . He did not respond. I came in person and talked to him. He pretended he never got the emails- though we have all proofs of communication. He told me to send another email with proof I sent it called several times Till date I did not get any response from Mr Reininger or reimbursement ! I did not know a great dealership would do this to a customer. More

Great service from Chad once again. Keeps me posted through the service process and is very polite and professional. Feels like personal service which I greatly appreciate. He works with my lifetime wa through the service process and is very polite and professional. Feels like personal service which I greatly appreciate. He works with my lifetime warranty company so I don't have to be bothered by it and explains charges i need to cover in ways I understand and can approve not having questions left.. Will always come back. More