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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

August 26, 2021

Service on vehicle good but customer service very poor. Made to wait over 15 mins and treated very indifferently by service adviser. Calls for status not returned. More

by Carlylea1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Aug 27, 2021 -

Mercedes-Benz of Plano responded

Carlylea1, we apologize that your recent service experience left more to be desired in terms of customer service. We will be passing your feedback along to our leadership team for review and appreciate you noting the visit. If you'd ever like to send direct feedback to our management, you can do so at social@MBPlano.com. We look forward to providing improved experiences moving forward. Best wishes!

August 25, 2021

My service adviser Eli provided excellent customer service! Even though this was not my regular dealership, I was treated with the utmost respect and courtesy. More

by Dale O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Report | Print
Aug 26, 2021 -

Mercedes-Benz of Plano responded

Dale O, thank you for sharing 5-stars regarding your experience working with Eli. We appreciate your endorsement and hope to be able to serve you additionally moving forward. See you next time. Thanks again!

August 24, 2021

Ali is a GREAT Service Advisor. His rapid response and attention to detail is quite impressive! I will recommend MBofPlano to all because of Ali. He's AWESOME. More

by SS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
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Aug 26, 2021 -

Mercedes-Benz of Plano responded

SS, thank you for sharing 5-stars and sharing your experience with Ali. We appreciate your endorsement. See you next time. Thanks again!

August 23, 2021

Always prompt and accommodating in scheduling my service needs. Service Advisor is always timely in greeting me for my appointment and sets the right expectations. More

by Demi R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Locke
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Aug 24, 2021 -

Mercedes-Benz of Plano responded

Demi, thank you for sharing 5-stars and noting your experience working with Brian. We appreciate your endorsement and your business. See you next time. Thanks again!

August 23, 2021

Pleasure to visit the facility and great people to deal with. More

by Khanbaba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2021 -

Mercedes-Benz of Plano responded

Khanbaba, thank you for sharing 5-stars and praising our staff and our facility. We appreciate your endorsement and your business. See you next time. Best wishes!

August 23, 2021

I paid money but not receiving service I am entitled to receive More

by ameriglk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
emmanuel rodriguez
Report | Print
Aug 23, 2021 -

ameriglk responded

The Mercedez Benz Plano is very greedy. I paid almost $600 for B Service, they did not replace engine air filter and wiper, which should be included and was done so at my first B service, now I am told that a la carte B service does not include that. What a shame.

Aug 24, 2021 -

Mercedes-Benz of Plano responded

Ameriglk, we apologize that your B service did not include items you anticipated being included. We're passing your feedback along to our senior leadership for review and apologize for the hiccup in communicating what is included. If you'd like to reach out management directly, you can do so at social@MBPlano.com. We appreciate your business and your feedback. See you next time. Best wishes.

August 19, 2021

Excellent good costumer service. The associate that took care of car was good. More

by Helenp38222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept, rodriguez
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Aug 20, 2021 -

Mercedes-Benz of Plano responded

Helenp38222, thank you for sharing 5-stars and noting excellent customer service. We appreciate your endorsement. See you next time. Thanks again!

August 13, 2021

I received prompt attention upon entering the service area. I was informed that my vehicle had a factory recall which I was unaware of. The repair work was completed in a timely manner and the work w More

by sparklinghorizons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Aug 13, 2021 -

Mercedes-Benz of Plano responded

sparklinghorizons, thank you for the 5-star feedback regarding the prompt and timely attention you received in service. We appreciate your positive rating and look forward to serving you additionally next time. Best wishes!

August 13, 2021

They have always gone above and beyond for me! They are one of a kind company. More

by diamondfriend28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay AMAZING
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Aug 14, 2021 -

Mercedes-Benz of Plano responded

Diamondfriend28, thank you for sharing 5-stars and note that we've gone above and beyond to assist you! We appreciate your endorsement. See you next time. Thanks again!

August 11, 2021

Mercedes Benz of Plano is a phenomenal dealership! The best customer service and is always fully accommodating no matter what. I would absolutely recommend MB Plano! More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Vunk, Service Advisor
Report | Print
Aug 12, 2021 -

Mercedes-Benz of Plano responded

Tessaharrington143, thank you for noting our dealership as phenomenal! We appreciate your praise and mention of working with Zack! We look forward to serving you additionally next time. Thanks again!

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