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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,139 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,139 reviews

September 07, 2021

Zachary your advisor does a superb job.He listens and Zachary your advisor does a superb job. He listens and follow s up. Most importantly he answers his phone. Also, When picking up the car, there i More

by Bbayat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary
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Sep 07, 2021 -

Mercedes-Benz of Plano responded

Bbayat, thank you for sharing 5-stars and noting your experience working with Zachary in service. We appreciate your endorsement and pleased to hear he was a sound communicator and there was no wait. See you next time. Thanks again!

September 02, 2021

I always receive prompt and professional service! Thank you! I can depend on an accurat assessment! it helps to have a Service Advisor! Service is usually time sensitive. More

by Clergy 2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Sep 03, 2021 -

Mercedes-Benz of Plano responded

Clergy2018, thanks for noting prompt and professional service on all yoru visits. We greatly appreciate your feedback and look forward to future opportunities to serve you. Thanks again!

August 29, 2021

Yomi was an incredibly professional sales person . He was very focused and made sure I was informed! Finance manager was excellent and well! Looking for a MERCEDES BENZ you must see Yomi today! More

by Coach B
Recommend Dealer
Yes
Employees Worked With
Yomi Afolabi
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Aug 29, 2021 -

Mercedes-Benz of Plano responded

Coach Bonds, thank you for sharing 5-stars and noting your experience working with Yomi! Enjoy your new car. We appreciate your endorsement. See you next time. Thanks again!

August 26, 2021

Steven took great care of me, I am definitely going back there, he explained clearly the components of the bill and recommended the do’s & do not’s. More

by ravi pochiraju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, Service Dept.
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Aug 27, 2021 -

Mercedes-Benz of Plano responded

Ravi, thank you for sharing 5-stars and noting that Stephen took great care of your and provided thorough explantation of everything that was done.. We appreciate your endorsement. See you next time. Thanks again!

August 26, 2021

Service on vehicle good but customer service very poor. Made to wait over 15 mins and treated very indifferently by service adviser. Calls for status not returned. More

by Carlylea1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Aug 27, 2021 -

Mercedes-Benz of Plano responded

Carlylea1, we apologize that your recent service experience left more to be desired in terms of customer service. We will be passing your feedback along to our leadership team for review and appreciate you noting the visit. If you'd ever like to send direct feedback to our management, you can do so at social@MBPlano.com. We look forward to providing improved experiences moving forward. Best wishes!

August 25, 2021

My service adviser Eli provided excellent customer service! Even though this was not my regular dealership, I was treated with the utmost respect and courtesy. More

by Dale O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Aug 26, 2021 -

Mercedes-Benz of Plano responded

Dale O, thank you for sharing 5-stars regarding your experience working with Eli. We appreciate your endorsement and hope to be able to serve you additionally moving forward. See you next time. Thanks again!

August 24, 2021

Ali is a GREAT Service Advisor. His rapid response and attention to detail is quite impressive! I will recommend MBofPlano to all because of Ali. He's AWESOME. More

by SS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
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Aug 26, 2021 -

Mercedes-Benz of Plano responded

SS, thank you for sharing 5-stars and sharing your experience with Ali. We appreciate your endorsement. See you next time. Thanks again!

August 23, 2021

Always prompt and accommodating in scheduling my service needs. Service Advisor is always timely in greeting me for my appointment and sets the right expectations. More

by Demi R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Locke
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Aug 24, 2021 -

Mercedes-Benz of Plano responded

Demi, thank you for sharing 5-stars and noting your experience working with Brian. We appreciate your endorsement and your business. See you next time. Thanks again!

August 23, 2021

Pleasure to visit the facility and great people to deal with. More

by Khanbaba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2021 -

Mercedes-Benz of Plano responded

Khanbaba, thank you for sharing 5-stars and praising our staff and our facility. We appreciate your endorsement and your business. See you next time. Best wishes!

August 23, 2021

I paid money but not receiving service I am entitled to receive More

by ameriglk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
emmanuel rodriguez
Report | Print
Aug 23, 2021 -

ameriglk responded

The Mercedez Benz Plano is very greedy. I paid almost $600 for B Service, they did not replace engine air filter and wiper, which should be included and was done so at my first B service, now I am told that a la carte B service does not include that. What a shame.

Aug 24, 2021 -

Mercedes-Benz of Plano responded

Ameriglk, we apologize that your B service did not include items you anticipated being included. We're passing your feedback along to our senior leadership for review and apologize for the hiccup in communicating what is included. If you'd like to reach out management directly, you can do so at social@MBPlano.com. We appreciate your business and your feedback. See you next time. Best wishes.

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