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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
July 08, 2021
Took my car to the dealership. The tech repair the issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wk issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wks I only got a update after I first call. Keep in mind that this was damaged caused by the dealer. I requested a call from the service manager Daniel Adam but never received a callback. The tech damaged left door panel. The door panel installed was a different color yet it was installed and not notice by the advisor or the tech. The advisor has offered no concessions. I plan to escalate this up and including BBB, Mercedes-Benz of North America and social media. More
by Nate
Employees Worked With
Servics
July 07, 2021
Tony Ortega has in the past, and continues to be the absolute greatest, professional, and knowledgable sales person and a wonderful assets to Mercedes Benz of Plano absolute greatest, professional, and knowledgable sales person and a wonderful assets to Mercedes Benz of Plano More
by Paindoc
Employees Worked With
Tony Ortega
July 02, 2021
Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an updat sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an update. It has been recalled. He kept disagreeing with me as thug a woman doesn’t know anything about cars. When I picked up the car he researches that in fact there had been a recall and I would receive a letter as to when to return and update the dashboard panel. More
by TLS
Employees Worked With
Don’t know his name
June 29, 2021
Service is consistently excellent! Chuck Pullen is a tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always providing solution options. More
by Raider22
Employees Worked With
Chuck Pullen
June 25, 2021
I guess I’ve gotten a little used to being spoiled. At this dealership the people I work with are very kind and do take excellent care of me, my car, and any issues I might have. I would highly recommend this dealership the people I work with are very kind and do take excellent care of me, my car, and any issues I might have. I would highly recommend this dealership! It is run well from the top all the way down the line. More
by streak.wilhite
June 21, 2021
I’ve been driving Mercedes-Benz cars for over 40 years. Glenn Manther is the best service advisor I’ve ever worked with. The service at Mercedes-Benz Plano is exceptional. Glenn Manther is the best service advisor I’ve ever worked with. The service at Mercedes-Benz Plano is exceptional. More
by terry4240
Employees Worked With
Glenn Manther
