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Mercedes-Benz of Plano
Plano, TX
2,139 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,139 reviews
July 21, 2021
I have been coming to this dealership for years and they always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. More
by TexasSurfGirl
Employees Worked With
Mark Cobb
July 12, 2021
I’ve used this dealership for 7 years and could not be more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service on more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service once a year. The staff is friendly and competent. The waiting room if pleasant and comfortable. I can reserve a loaner car if necessary. Service is timely and the car is delivered back to me freshly washed every time. More
by bookpeep
Employees Worked With
Brandon Reininger
July 09, 2021
Excellent service. Even though I arrived at a busy time to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout was a breeze and I was a very delighted customer. More
by Rae972
Employees Worked With
Scott Vo
July 09, 2021
Cedric was wonderful I didn’t care for extra warranty discussed after the fact. I wrote the check too soon and didn’t have another one with me to add on extra discussed after the fact. I wrote the check too soon and didn’t have another one with me to add on extra More
by Ksutexan
Employees Worked With
Cedric White
July 08, 2021
Took my car to the dealership. The tech repair the issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wk issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wks I only got a update after I first call. Keep in mind that this was damaged caused by the dealer. I requested a call from the service manager Daniel Adam but never received a callback. The tech damaged left door panel. The door panel installed was a different color yet it was installed and not notice by the advisor or the tech. The advisor has offered no concessions. I plan to escalate this up and including BBB, Mercedes-Benz of North America and social media. More
by Nate
Employees Worked With
Servics
July 07, 2021
Tony Ortega has in the past, and continues to be the absolute greatest, professional, and knowledgable sales person and a wonderful assets to Mercedes Benz of Plano absolute greatest, professional, and knowledgable sales person and a wonderful assets to Mercedes Benz of Plano More
by Paindoc
Employees Worked With
Tony Ortega
July 02, 2021
Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an updat sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an update. It has been recalled. He kept disagreeing with me as thug a woman doesn’t know anything about cars. When I picked up the car he researches that in fact there had been a recall and I would receive a letter as to when to return and update the dashboard panel. More
by TLS
Employees Worked With
Don’t know his name
June 29, 2021
Service is consistently excellent! Chuck Pullen is a tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always providing solution options. More
by Raider22
Employees Worked With
Chuck Pullen
