Mercedes-Benz of Plano

Long time association with this dealership. Professional & exact. Somewhat taken aback by the lack of friendly interaction of staff-and lack of appreciation for one’s purchasing their automobile. & exact. Somewhat taken aback by the lack of friendly interaction of staff-and lack of appreciation for one’s purchasing their automobile. More

Excellent service. Took care of all my service needs quickly. Zach was also extra careful to arrange drop off and pick up so that it was contactless and safe for a high risk person like myself. quickly. Zach was also extra careful to arrange drop off and pick up so that it was contactless and safe for a high risk person like myself. More

The work performed on my car was perfect and in timely manner. Asif was my service Advisor, very friendly and respectful. Many Thanks Great job. manner. Asif was my service Advisor, very friendly and respectful. Many Thanks Great job. More

The dealership and my service advisor did a great job in getting this significant repair approved by the extended warranty company. Due to the cost, there was a lot of back and forth with them. In the end getting this significant repair approved by the extended warranty company. Due to the cost, there was a lot of back and forth with them. In the end it was all done and my out of pocket cost was a small fraction of total repair cost. More

My Sales person Ben and the whole team went above and beyond to find my perfect Benz. Very smooth sales process. I’d buy again. beyond to find my perfect Benz. Very smooth sales process. I’d buy again. More

To say the most it wasn’t as professional as I expected . Vehicle was said to be 45 days in inventory to sale .So I couldn’t even get it dropped 1000 dollars to 27.500 dollars. Next auto was dirty and I cou Vehicle was said to be 45 days in inventory to sale .So I couldn’t even get it dropped 1000 dollars to 27.500 dollars. Next auto was dirty and I couldn’t see all scratches and marks because of all the dirt .I mention it to salesman and he said they would wash it at end of process.Think I paid to much for this car..I could be wrong Should had went to park place as my brother said to shop also . BCar went from 28.500 to 42556 when finished..paperwork say when this car was sold in 2018 it went for 45k + It’s more but I’m only the buyer not the dealer. .plus some guy tells salesman that I called owner and got them in trouble and what he told my salesman wasn’t even in my voice Mail to dealership owner .My brother was like that’s rude and they gonna give you a bad deal on this car . My bank told me my score was 761 they said it was 661 . More

Ben was very responsive and took great care in helping me choose and deliver the vehicle. I was pleased with the whole experience. Highly recommended choose and deliver the vehicle. I was pleased with the whole experience. Highly recommended More

The dealership should offer return customer discount up front instead of waiting until the customer starts the negotiations. The salesman was professional and friendly and the process of transferring ite front instead of waiting until the customer starts the negotiations. The salesman was professional and friendly and the process of transferring items from old car to the car was quick . More

The service rep Jeff Quimby, wasn't pleasant. I didn't get a call when my vehicle was ready. He didn't explain the repair. After I asked. He was in a hurry and rushed me out. get a call when my vehicle was ready. He didn't explain the repair. After I asked. He was in a hurry and rushed me out. More

Worked with the team to identify a GLE 350 that met our requirements. The team was very helpful with desired features and patient with questions. Mercedes Benz Plano made the overall car buying experience requirements. The team was very helpful with desired features and patient with questions. Mercedes Benz Plano made the overall car buying experience pleasant and hassle free. More