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Mercedes-Benz of Plano

Plano, TX

4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

October 03, 2020

Perfect place to buy if you need a Merc . Nothing better than buying directly from the MB than a dealer . I had bought from park place earlier , but this place is better . Shout out to Benjamin Song ! More

by Bindu Madhav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
Oct 03, 2020 -

Mercedes-Benz of Plano responded

Bindu, thanks for sharing 5-star praise and noting your time with Benjamin! We appreciate your positive feedback and look forward to serving you next time. Best wishes. Thanks again!

October 01, 2020

Service Staff is AMAZING! Benny and Aly are THE BEST! They get the job done and make sure that I am inconvenienced the least! They are communicative, efficient and treat me like a VIP! They take care of More

by ginaboznak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny, Aly
Oct 02, 2020 -

Mercedes-Benz of Plano responded

Ginaboznak, thank you for sharing kind words and mention of working with Benny and Aly! We're pleased to hear our team was communicative, efficient and treated you like a VIP! Let us know when we may have the pleasure to assist you next. Thanks again!

September 30, 2020

Excellent service and friendly staff. They put us into the exact Mercedes we were looking for at great price. Justin the product concierge too his time showing us how to use all the cool features in the c More

by steven.mcallister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Menace
Oct 01, 2020 -

Mercedes-Benz of Plano responded

Steven, thanks for sharing 5-stars and noting your time with Justin and Dana! We appreciate your positive feedback and pleased to hear you wound up with the exact car you were seeking. See you next time! Thanks again!

September 29, 2020

Because of the Covid 19 pandemic, they became so hungry and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 (the invoice price is 37000) he told me More

by TA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Gurley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Mercedes-Benz of Plano responded

TA, we apologize that you felt the deal was unfair. We are passing your feedback to our sales management and appreciate your bringing the issues to our attention. If you would like follow up, please provide us your contact information to social@MBPlano.com. Best wishes.

September 28, 2020

Very happy to work with Asif again. He is very pleasant, knowledgeable and professional. The wait time was not too long and the waiting area is clean. More

by tinacious
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Sep 29, 2020 -

Mercedes-Benz of Plano responded

Tinacious, thank you for noting your experience working with Asif! We appreciate your endorsement and look forward to serving you again next time! Best wishes.

September 26, 2020

I appreciate for Matt Workman in service department to help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks More

by Pgm1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Sep 26, 2020 -

Mercedes-Benz of Plano responded

Pgm1962, thank you for noting your time in service with Matt! We're pleased to be able to work on your Sprinter and look forward to the next opportunity to serve you. Thanks again! Best wishes.

September 24, 2020

Our salesman, Ben Song, was very considerate and thorough in helping us find the right car, negotiating a value for our trade in and coming to a final deal. The inventory is great. More

by ruzeke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Song
Sep 25, 2020 -

Mercedes-Benz of Plano responded

Ruzeke, thank you for sharing 5-stars and noting your experience in sales with Ben! We appreciate your feedback and pleased to hear that Ben was considerate and helpful! See you next time. Thanks again!

September 22, 2020

Great friendly service ... extremely proficient mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very responsive. Chuck Pullan is a great service r More

by allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Pullan
Sep 22, 2020 -

Mercedes-Benz of Plano responded

Allen, we appreciate your 5-star and note of great, friendly service. Thank you for your endorsement and mention of working with Chuck. We look forward to serving you again next time! Best wishes.

September 18, 2020

Sales man Eddie Ashrafi was welcoming. He listened to my needs. I got my car, after negotiating the price. Car was well maintained. Got my favorite color. More

by Mateenbajwa51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Ashrafi
Sep 19, 2020 -

Mercedes-Benz of Plano responded

Thank you for your 5-stars and mention of working with Eddie! Congrats on your new ride. We greatly appreciate your praise and we look forward to the next opportunity to serve you. Best wishes!

September 18, 2020

I have always had good service. I do think that the $179 for a diagnostic is robbery. I know if you have the work done it goes toward the work. Well instead of work I decided to just buy a new car . Unde More

by dgid2003
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Pullen. He was very accomdating. , Tony Ortega
Sep 19, 2020 -

Mercedes-Benz of Plano responded

dgid2003, thank you for your constructive praise regarding your service prior to trading your car in for a new one. We appreciate your feedback and are passing it to our management for review. Enjoy the new car. Best wishes!

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