Mercedes-Benz of Plano

Change of tire Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed More

Wasted day. took my GLE in at 7amfor a problem with the outside temperature sensor. After calling several times in the morning, service tech called and left me took my GLE in at 7amfor a problem with the outside temperature sensor. After calling several times in the morning, service tech called and left me a message that the sensor had failed and needed replacing. New sensor would be in at 1pm. At 430 I called once again to inquire completion. Service rep said the new sensor was in and tech was finishing up... At 5pm I arrive at dealer, wait 30 minutes for the service rep to get off his phone. He says I'll get with tech and bring out the car..Well, 10 minutes later the rep says the problem is not the sensor but that a rodent ate through the sensor wire. I ask to look at the vehicle which is parked out on the lot. Yep looks like the wire is broken. I ask can you splice it back together before closing. response no you need to buy a new sensor and assembly harness, really what will that cost $300.00.. and you have to leave it for tomorrow.. I did not leave the car I drove off, next day took it to firestone. After one hour wire was weld splice together. Charge $150.00.. More

1st Class Experience Curtis (Air Force Veteran) provided unbelievable service and helped me find the perfect fit for what I. (not he trying to push) was looking for! The 1 Curtis (Air Force Veteran) provided unbelievable service and helped me find the perfect fit for what I. (not he trying to push) was looking for! The 1st class experience didn't end there but continued with Chris M. in finance closing the book on earning my business. Scott then stayed late patiently tutoring me on the ins/outs of my car actually videoing me as I drove off the lot and texting the vid that evening...Service Above & Beyond. More

Sales Process Dana Menace was a pleasure to work with this during the sales process. Dana was very thorough and i would recommend him to anyone buying a Mercedes. Dana Menace was a pleasure to work with this during the sales process. Dana was very thorough and i would recommend him to anyone buying a Mercedes. More

Mercedes Benz Plano MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Chad Bunton is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call his personal cell phone and have him explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership he normally has me in and out to a loaner car in less than 5 minutes. Also his service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. He also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They always provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More

Taylor was great to work with. I took a different approach due to time constraints and got to the business side of things first to make sure it made since, then drive later. He was totally cool with approach due to time constraints and got to the business side of things first to make sure it made since, then drive later. He was totally cool with that and happy to say he fought to get me a good deal that also worked for them. Very upfront and honest the whole time. Loving my new gle350 More

I am sorry to let you know I had a bad experience I took my s550 for service my advisor tells me that they can’t rotate my tires because they are different sizes I called and left a message to call me he ne my s550 for service my advisor tells me that they can’t rotate my tires because they are different sizes I called and left a message to call me he never returned my call asked about connecting my I phone he told me I can’t for this model both the answers are wrong he just want to say something and send me away terrible More

CHAD BUNTON IS THE BEST SERVICE MANAGER ON THE PLANET!!! MERCEDES BENZ IS OUTSTANDING, WE LOVE THE CARS AND S U V'S WE HOVE BOUGHT OVER THE YEARS. WE ARE FAITHFUL CUSTOMER AND ADMIRERS OF THE DEALERSHIP. MERCEDES BENZ IS OUTSTANDING, WE LOVE THE CARS AND S U V'S WE HOVE BOUGHT OVER THE YEARS. WE ARE FAITHFUL CUSTOMER AND ADMIRERS OF THE DEALERSHIP. More

Chad was very professional and personable. Service was performed in one day as promised. I had an excellent no hassle loan car making the total experience enjoyable. performed in one day as promised. I had an excellent no hassle loan car making the total experience enjoyable. More

Horrible experience. Requested a loaner when scheduled but was told only shuttle available when I showed up. Had errands to do but was driven home until they were done with car. Told them I needed car by but was told only shuttle available when I showed up. Had errands to do but was driven home until they were done with car. Told them I needed car by 2pm to pick up my child from school and they said no problem. I called and texted my service advisor for updates because it was nearing 2pm but no response back. Finally had to call dealership and they sent out a driver to take me back to dealership. Severely poor customer service for a luxury car. Will not be taking my business here anymore. More