Mercedes-Benz of Plano

Battery wouldn’t fuction I brought my Mercedes in without an appointment to get a new battery... within a short amount of time Mercedes worked me into a very busy schedule and I brought my Mercedes in without an appointment to get a new battery... within a short amount of time Mercedes worked me into a very busy schedule and fix my battery issue. Very good service! Thank you! More

Out of State Issues Had a positive experience with Brandon in sales, he was knowledgeable and helpful in the decision making process. We selected a car and proceeded to t Had a positive experience with Brandon in sales, he was knowledgeable and helpful in the decision making process. We selected a car and proceeded to the final steps of getting the deal completed. We are an out of state customer and registering the vehicle with a tribal tax commission. When this reached upper management, I was asked to provide proof tax exemption. Well, I’m not tax exempt, i’m just paying taxes to a different tax commission. We provided letter from the tribal tax commission and the state followed up with a phone call explaining this process to the dealer. Nothing worked. Upper management was unwilling to listen and learn about the process and ultimately told me the deal couldn’t go through. We went to another Mercedes dealer and completed the deal without a single issue and the car was registered just fine. The difference? One dealership was willing to learn, one just didn’t care and it cost them a sale. Don’t waste your time. Do business somewhere else. More

Best buying experience I have ever had Dana Menace made buying a car seem effortless. It was the nicest and quickest purchase I have every made. Great place! Highly recommend buying a car Dana Menace made buying a car seem effortless. It was the nicest and quickest purchase I have every made. Great place! Highly recommend buying a car there and will definitely recommend this dealership to friends and family. More

Great customer service! Taylor Wilson made it an easy and simple process. Would recommend going to Taylor he took care of everything. My finance person Chris Moss was great a Taylor Wilson made it an easy and simple process. Would recommend going to Taylor he took care of everything. My finance person Chris Moss was great also he made it a fast process. More

Poor customer care This is not world class service at MB-Plano. Very disappointed in the service departments approach to customer care. Will not be a repeat customer af This is not world class service at MB-Plano. Very disappointed in the service departments approach to customer care. Will not be a repeat customer after my experience. More

New car Totally seamless service. Outstanding experience across the board. Total time on site less than 3 hours to get into a new car completely set up. Totally seamless service. Outstanding experience across the board. Total time on site less than 3 hours to get into a new car completely set up. More

Excellent!!! MB of Plano was so great to deal with! They stayed open late for us on a weeknight and were so accommodating. Sarah Tomasa was a joy to work with - sh MB of Plano was so great to deal with! They stayed open late for us on a weeknight and were so accommodating. Sarah Tomasa was a joy to work with - she had the car pulled around for us before we got there and stayed well past close to make sure everything went smoothly in the buying process. Chris Moss in finance is a great guy to work with and is very honest when it comes to financials. We went to countless dealerships in Dallas and would absolutely come back to buy our next car at MB Plano! More

Single worst experience in service Took car in for warranty work. Left with no air conditioning and all they could say is not are problem. Missing bolt on the radiator over flow tank an Took car in for warranty work. Left with no air conditioning and all they could say is not are problem. Missing bolt on the radiator over flow tank and missing clips. More

Wonderful Experience Best Dealership in the metroplex. Always very clean. Very efficient staff, not to mention my service guy, Chad Bunto;n. I highly recommend this dealer Best Dealership in the metroplex. Always very clean. Very efficient staff, not to mention my service guy, Chad Bunto;n. I highly recommend this dealership. More

Troubling experience with this dealership and service dept Mercedes Benz of Plano is shady, negligent, incompetent, and unprofessional in their practices. This is my troubling experience with the service depar Mercedes Benz of Plano is shady, negligent, incompetent, and unprofessional in their practices. This is my troubling experience with the service department: 6/13: Brought my car in for ROUTINE maintenance (no apparent or obvious issues). I was told I needed to replace the brake pads and control arm. $1868 to fix those issues. 6/17: Picked up my car from service. Had to return to the service department within minutes of driving off because the alignment was completely off and a "EPA Warning Sign" came on the dash. It was so bad I had to turn the wheel 45 degrees to the left just to drive the car straight. Dangerous, unsafe, and negligent on their part to release the car to me in that state. I spoke to the service manager Daniel Adams to voice my concerns, who then had the gall to tell me the alignment issue was somehow my fault because I should have known that fixing the control arm would affect the alignment. I was shocked at his unprofessional and callous response. Anyway, tack on another $250 for the alignment. 6/19: Picked up the car again from service. Driving home from the dealership, another warning sign shows up this time saying "Wheel Sensor Missing." I brought the car back in the following day and was then told the TPMS sensor had to be replaced. Tack on another $405 for the dealership to fix the sensor. 6/26 (today): Picked up the car from service. Driving home this time, yet another warning sign stating that the "Tire Pressure Monitor Inoperative." This is now the third time in the past couple weeks a glaring issue has popped up within minutes of driving off from the service department. I have spoken to both Daniel Adams (Service Manager) and Greg Jones (Customer Experience Manager), both who refuse to acknowledge the troubling service I have received. I brought in my car that was driving well with no obvious issues for ROUTINE maintenance and suddenly have a car that is apparently falling apart while it is in the possession of the dealership. For the past two weeks, this place has wasted my time and money. I'm not the "complaining" type, but this experience has been so shockingly bad that I am compelled to shed light to the public. Stay away. More