Mercedes-Benz of Plano

Very poor customer service . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but r . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but ridiculously long wait on the telephone while they try to figure out what’s happening, impossible to reach service representatives Who did not return voice messages, car was not ready when it was supposed to be, they did not send shuttle as promised, and it Took 25 minutes just to pick up the car yet there was no line of people waiting. Mobile app they provided gave no information and just tried to sell me things. The paperwork they gave me did not explain all the work that was done. They may have a good mechanics but It seems that they are overstaffed but their people are terribly under trained and their business processes are very very poor. Very disorganized operation. More

Best Customer Service We just bought a car from this dealership and we were very happy with the customer service here. Norman Rivers was our salesman and he was very profes We just bought a car from this dealership and we were very happy with the customer service here. Norman Rivers was our salesman and he was very professional, nice, and attentive to our needs. He was off on the day we went for the test drive but didnt let us know. We found out when we got to the dealership. Norman took a really good care of us. We definitely come back to see Norman when we are in need of another car in the future. Thank you Norman! More

Service is no good I brought my car in because the check engine light was on... they ran diagnosis for $160, told me they found the problem and it would be $2300 to fix I brought my car in because the check engine light was on... they ran diagnosis for $160, told me they found the problem and it would be $2300 to fix it, which I agreed to. I picked my car up on Friday afternoon and on Saturday, my check engine light came back on. More

Service car Scheduled appointment for car service report was not correct. Basically car was kept for 6 hours nothing was done & called to pick up car. It was not Scheduled appointment for car service report was not correct. Basically car was kept for 6 hours nothing was done & called to pick up car. It was not washed. The only thing positive was the loaner car that was available. More

Annual service Waited for service. Nice kitchen area. A few instructions on using coffee and toast machines would help Condiments like jelly and peanut butter for to Waited for service. Nice kitchen area. A few instructions on using coffee and toast machines would help Condiments like jelly and peanut butter for toast would be nice. Waiting area nice More

Go see Zack for all your service needs! I did my research on my 2016 CLS and found out that I could upgrade my system to Apple CarPlay through Mercedes. I was turned away by pretty much eve I did my research on my 2016 CLS and found out that I could upgrade my system to Apple CarPlay through Mercedes. I was turned away by pretty much every Service advisor in DFW saying it wasn’t possible and told I’d have to get it done at car toys as an aftermarket system, which wasn’t true. Then I met Zach, who also did the same research as me. Zach told me I was right and it could be done through the manufacture. Zach also gave me affordable pricing for the upgrade. Now it’s like I have a whole new car and I’m extremely happy! None of this would have been possible without Zach he really went above and beyond for me. Now I can proudly say MB of Plano has earn my business with Zach being my service advisor. I work down the street from Park place and rather drive to Plano to see Zach to have my car serviced the right way!! Thanks again Zach! More

Best Service Ask for Steven Wolston for your service advisor! He pays attention and is great at communicating with you while your car is in for service. He even fo Ask for Steven Wolston for your service advisor! He pays attention and is great at communicating with you while your car is in for service. He even followed up with me after hours to make sure I was happy. MB of Plano is one of the very best! More

Great experience with front plate install. Well done! The front line team member worked with me and made sure the install was correct and looked good. Delivered the high quality of service Well done! The front line team member worked with me and made sure the install was correct and looked good. Delivered the high quality of service that MB owners expect.! Thanks More

Disappointed at the Quality of Work and Communi Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip schedul Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip scheduled for Wednesday, 2/27 at 6 am. I had an appointment to take my car into the dealership on Monday, 2/25 at 7 a.m. mainly due to a burning smell under the hood and to check the battery. I met the advisor and left my car that morning. I heard nothing from the dealership that day. I texted the advisor Tuesday morning, 2/26, and was finally sent the diagnosis ... an engine oil leak and the battery needed to be replaced. I authorized the repair at approx 10 a.m. . I began contacting the advisor around 4pm for an update. The dealership closes at 6 pm. Messages were left via voicemail and text. After no response, I drove to the dealership around 5:15 p.m. only to be told that they hadn't began the work. Getting on the road at 6 a.m. the next morning wasn't going to happen. The work .. So I thought ... was completed around noon Wednesday along with a bad car wash. I began my out-of-state trip around 2 p.m. and drove approximately 550 miles. I awoke the next morning with large oil spills under my car and a low oil level. The car was taken to the nearest Mercedes-Benz dealership ... 65 miles away. It was discovered that the engine cover was missing and the cam plug on one of the cylinders hadn't been replaced properly causing oil to pour out of the car. My car was repaired properly by MB of Collierville ... true professionalism from beginning to end. I am a female and this could have caused me to be stranded on the interstate at night along with damage to my engine. I will never trust MB of Plano with my vehicle again! More

Retired Soldier First Class Experience, very professional sales personal with friendly personality and great attitude to meet your needs. Definitely would purchase a First Class Experience, very professional sales personal with friendly personality and great attitude to meet your needs. Definitely would purchase another vehicle from this dealership. Thanks again Connie and Chris! More