Mercedes-Benz of Plano

Excellent customer service JD was a pleasure to work with and incredibly helpful and efficient with the service. It was a very smooth process over all and I will be a return cus JD was a pleasure to work with and incredibly helpful and efficient with the service. It was a very smooth process over all and I will be a return customer because it. More

Check Engine Light and B Service They diagnosed the problem, fixed it, then serviced my C300. Communication was sometimes slow with updates on the diagnosis and repair, but it was ult They diagnosed the problem, fixed it, then serviced my C300. Communication was sometimes slow with updates on the diagnosis and repair, but it was ultimately completed and no check engine light now. More

Great experience from beginning to end. Dealer personnel helped us even though we were from out of state. All e-mail and phone conversations were professional and courteous. The day we dro Dealer personnel helped us even though we were from out of state. All e-mail and phone conversations were professional and courteous. The day we drove to the dealership, we were greeted with a smile, our vehicle was spotless and ready to go. We were instructed on all the vehicle systems, how to adjust this and that, and the finance dept. was courteous and very professional as well. Overall, a very pleasant experience given the usual stress of purchasing a vehicle. We felt welcome and well cared for while there. Great experience, wish more dealerships were like this one! More

Service The server experience with MB of Plano is great. My service representative was informative and kept me updated through the whole process. The sales ma The server experience with MB of Plano is great. My service representative was informative and kept me updated through the whole process. The sales manager was a great help as well. More

Great service I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me posted on the progress. It was also time for a service check. Will took my vehicle to the service bay once body shop repairs were completed. It was seamless. Alex in service took great care of the service aspect. I’m very pleased. More

Wonderful service! We are from out-of-state and needed to replace a ruined tire. We got right in, great service, very professional and in a couple of hours, we were on We are from out-of-state and needed to replace a ruined tire. We got right in, great service, very professional and in a couple of hours, we were on our way. Would definitely return! More

Service review Jay is amazing he really made my experience awesome. I would love to have him as my rep again. He's definitely a keeper. God bless. Jay is amazing he really made my experience awesome. I would love to have him as my rep again. He's definitely a keeper. God bless. More

First Service with MB Mark Cobb is helpful, thorough and engaging. He kept me in the loop through the process and everyone at the dealership was extremely helpful and profe Mark Cobb is helpful, thorough and engaging. He kept me in the loop through the process and everyone at the dealership was extremely helpful and professional. Immediately I got in and helped by the crew, a loaner was waiting and I spent less than 20 min total at the dealer. Love MB of Plano! More

Left waiting I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator search I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator searched the dealership and found my car. He apologized and said they brought up wrong car to drop off bay. This was first bad experience in many years with the dealership. Normally, they have amazing service. More

Reliable, Consistent Service When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has provided me consistent, transparent service over the past 1.5 years and I appreciate their professionalism. Thank you! More