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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
July 03, 2018
Fantastic Customer Service Took my E-Class in for a Service recently. The service attendants were overly helpful and got me in my loan car in no time. They stayed in communicati Took my E-Class in for a Service recently. The service attendants were overly helpful and got me in my loan car in no time. They stayed in communication and had my car done the next day. Will be back next time. Thanks again. More
by DallasJosh
Employees Worked With
Rebecca Perry
July 03, 2018
Enjoyable I had meet Curtis on a previous visit. To be honest I generally don’t enjoy the sale people or the sales experience. But on this occasion I actually a I had meet Curtis on a previous visit. To be honest I generally don’t enjoy the sale people or the sales experience. But on this occasion I actually ask for Curtis. Curtis is very knowledgeable and very helpful and courteous. I will call him on my next Mercedes. More
by RT
Employees Worked With
Curtis Miles
July 03, 2018
Service drive I went to MB Plano for a simple oil change and car wash. I was in and out in an hour and the experience was easy. They also have free snacks and coffe I went to MB Plano for a simple oil change and car wash. I was in and out in an hour and the experience was easy. They also have free snacks and coffee, which I enjoyed. Will be back for my next service! More
by Sgwoodberry
Employees Worked With
Daniel Adams
July 03, 2018
Good service The process of purchasing a vehicle was pretty quick and I am satisfied with the purchase. Most of the staff was very professional and friendly throug The process of purchasing a vehicle was pretty quick and I am satisfied with the purchase. Most of the staff was very professional and friendly throughout the process. More
by sbaldado
Employees Worked With
Jordan Perez
July 02, 2018
Awesome Sales Experience! I came in looking for a used E-class and worked with Brandon Reininger. He took his time and really showed me the car and helped me make the right ch I came in looking for a used E-class and worked with Brandon Reininger. He took his time and really showed me the car and helped me make the right choice! I didn’t have to haggle a bunch and the process was super easy! More
by STaylor
Employees Worked With
May 25, 2018
Lacks customer service Service advisor was 15 minutes late for appointment, and they just left me sitting in the car waiting...no other advisor offered to help. When he fina Service advisor was 15 minutes late for appointment, and they just left me sitting in the car waiting...no other advisor offered to help. When he finally arrived, my husband told him about a couple of issues with the car, besides what I had made the appointment for. Advisor did not note or offer to look into these additional issues. Also, I asked for the car’s maintenance records and he failed to provide them. Left after an hour of nothing getting done. Followed up with email through the Contact Us page on their website. Received a follow-up email and phone call, but all they did was cold-transfer me to the Service desk. Very disappointing experience all the way around. Still need service but I guess I need to go elsewhere. More
by Dfwmblady
Employees Worked With
Service department
April 24, 2018
Poor Service Took my AMG GTS to Mercedes-Benz of Plano for service, poor experience from the beginning, I had to wait a while for loaner car although I made a res Took my AMG GTS to Mercedes-Benz of Plano for service, poor experience from the beginning, I had to wait a while for loaner car although I made a reservation 7 days in advance. They kept my car for 4 days and out of the 3 issues I had, they only fixed one. On the day of pick up, I called ahead to have my car ready, I had to wait over 20 minutes from the time I arrived for them to bring the car out. They sent me a customer satisfaction survey, I explained my experience, but I never heard back from them. I now take my car to Park Place MB in Grapevine. Mercedes-Benz of Plano needs to learn a thing or two in customer service from their competitor Classic BMW across the HWY. More
by Mehrdad
Employees Worked With
Johnnie Taylor
March 12, 2018
The Worst Ever Mark Cobb was amazing. Every single other person I either spoke to or dealt with was horrible. My car went into their shop for service 12/19/2017. The Mark Cobb was amazing. Every single other person I either spoke to or dealt with was horrible. My car went into their shop for service 12/19/2017. They found there was damage caused by a pothole. The insurance company and the body shop had to figure out payment. The person I worked with at the Body shop, Adam and his boss were deplorable. Adam called me ridiculous to my face with his boss in the room. I paid the bill, there was confusion with Insurance later, so they called me and told me they made a mistake and I underpaid by 500 bucks. I already paid them almost 7k out of my pocket and insurance paid almost 22K. My car was finally finished 3/6/2018 almost 3 months after being brought in, I was treated horribly, and then told I needed to pay an additional $500. I told the shop manager they needed to look into this and maybe as a sign of trying to rebuild a relationship cover the 500. He laughed at me and told that wouldn't happen. I have already contacted Mercedes Corporate. I am looking up who owns/is on the board of the dealership and I am going to write each one a hand written letter explaining the entire transaction. How I was called names, told there was no way to receive status updates on a regular basis, and by that I mean by a set time 1 day per week. Adam laughed when I asked if he could commit to calling, emailing, or texting by 7pm on Tuesday so I don't have to chase him, He said i do not know how business works. I do know that customers deserve respect. I do know a customer can have expectations met with a single proactive email or phone call. When his manager called me with the same attitude he had it shows me the issue is not Adam or his manager, the issue is the people who hired them both and the people who are above those individuals who read these reviews and still nothing is done. Where ever I can post reviews I will. I hope to help someone trying to make a decision on where to buy their next car or where to bring their car in for service, to make sure they do not come here. A tote-the-note dealership shows more tact and care than this dealership and its leadership. I will never step foot in this dealership again or recommend the body shop. I am in the market for a new car and this experience was the best advertisement for Tesla I could have experienced. To put a final Cherry on top. This morning when I started my car the engine coolant reminder came on and let me know the level was low, and one of my buttons that controls my mirrors is missing some of the black coating. It looks like someone got in the car with a dirty thumb, pressed the button, and tried to wash it off but rubbed off the coating. More
by rontoye3
Employees Worked With
Adam Dominguez, Shane Miller
March 03, 2018
Amazing experience! Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that nig Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that night and took it home! Fastest car buying experience ever! Painless and a joy. Darrell is very kind and we will be back. More
by Anngriffith
Employees Worked With
Darrell, Chris Moss
January 26, 2018
Never Again! My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse w My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse why my vehicle is not completed. Absolutely abserd! I have a list of text messages and excuses. Monday I just bought my wife a 2017 C300. But it wasn't from this Dealership. Will never allow this dealership to service any of my vehicles ever again. If have to drive to another city or state for services I will. Dwaine D Gallian More
by ltcgallian
Employees Worked With
Johnnie Taylor
