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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
October 05, 2016
Don't do business with Ewing Mercedes Plano Tx (which is part of the Ewing Auto Group owned by Finley Ewing IV) , I was foolish to trust this dealership and take my Mercedes to them for a cost free (which is part of the Ewing Auto Group owned by Finley Ewing IV) , I was foolish to trust this dealership and take my Mercedes to them for a cost free recall repair they call me the next day to claim that after doing these "free" recall repairs my vehicle is now inoperable due to a sudden and very suspicious electrical issue that only they can fix I was asked to pay $1500 initially to have it fixed and returned in working condition. or pay to have it towed in non-working condition. When I handed the keys to the attendant Johnny we say him drive off without any issue. My vehicle was in perfectly good running condition. This is extortion, the issue they claim is the ESL which is tied to the EIS. This as they claim is due to an electrical system issue, the last ones to touch the electrical system was their service shop, in messing with the SRS system and the taillights connectors and wiring. I was not made aware of any potential issues that could arise from trying to service these recalls. So I was not given the opportunity to make a informed decision or made away that there could be substantial repair costs from attempting to resolve a mandated "free" recall. Shame on them for doing this, I am seeking legal counsel because this is wrong and unethical. Also Mercedes has literally hundreds if not thousands of customers who have has issues with the EIS (Electronic Ignition System) and ESL (Electronic Steering Lock), so many that we can literally join or start Several class action lawsuits because this is not an issue of standard wear and tear, it is a known defective issue and can result in a series of events which could be life threatening to would be owners. Needless to say either way this is not my fault, I brought them the car in good faith because I trusted the brand, and even though I have heard bad things of the Ewing Auto group I wanted to see for myself if they were honest and reputable. I would say as of right now, I think otherwise. What they need to do fix my car and return it to me as I dropped it off, I’m not asking for any upgrades I'M ONLY ASKING TO HAVE MY CAR RETURNED TO ME AS I DROPPED IT OFF WHICH MEANS IN STABLE AND GOOD RUNING CONDITION. THAT IS ETHICAL, THAT IS FAIR, THAT IS MORAL, THAT IS GOOD BUSINESS. As a marketing professional it is my business to build brands and brand recognition via social media, print, adverts, peer to peer, etc The marketing goes both ways, when you rip people off people talk ALOT. More
by cheatedcustomer
Employees Worked With
Steve Sichterman
August 26, 2016
Metris Van purchase We were treated with respect and courtesy by Bob Clarke who handled all aspects of our purchase exceptionally. We appreciated the financing department We were treated with respect and courtesy by Bob Clarke who handled all aspects of our purchase exceptionally. We appreciated the financing department's staff's ease and speediness. We really liked the special attention we feel we received as new customers. Five stars. Highly recommend Bob and Plano Mercedes Benz. More
by Daphnedhicks
Employees Worked With
Bob Clarke
August 19, 2016
Great experience with sale rep, Brandon I had great experience with Brandon. He made the process so easy and he was very honest and helpful. I will buy my next car from him again. I had great experience with Brandon. He made the process so easy and he was very honest and helpful. I will buy my next car from him again. More
by Planobuyer77
Employees Worked With
August 18, 2016
Awesome experience Experience was great. The team did a great job in getting me the exact car I wanted. They made the experience easy and efficient. I will be coming b Experience was great. The team did a great job in getting me the exact car I wanted. They made the experience easy and efficient. I will be coming back for my next car. More
by Chad12344
Employees Worked With
August 07, 2016
Awesome Sales Person and Awesome Experience!! Thank you!!! I feel fortunate and blessed to have Michael Bilicki as my car sales person. Michael went up and beyond to make sure my car purchase was as painless a I feel fortunate and blessed to have Michael Bilicki as my car sales person. Michael went up and beyond to make sure my car purchase was as painless as possible. It was a beautiful experience thanks to Michael! He was always keeping in contact with me to let me know of how the progress was moving along since I was trading in my car in order to purchase my beautiful 2013 Mercedes-Benz C-Class 250. Mercedes-Benz Plano, you have me as a life time customer thanks to Michael! Kind regards, Sandra Mabry More
by sandra907
Employees Worked With
MICHAEL BILICKI
July 20, 2016
Great Customer Service There are better ways of spending your time than taking your car to the dealership for service. However, in this case, it is a very pleasant experienc There are better ways of spending your time than taking your car to the dealership for service. However, in this case, it is a very pleasant experience. You make your appointment, drive into the service drive where you are greeted and directed to your service advisor. Within a few minutes, you are on your way in one of their loaner cars. I have been attended by an excellent service advisor, Daniel Adams, in highly recommend him to friends and family. More
by Wolfie
Employees Worked With
Daniel Adams
July 20, 2016
quick The whole staff was very professional from the salesman to the financial manager. The dealership was very clean and everyone was nice. The whole proce The whole staff was very professional from the salesman to the financial manager. The dealership was very clean and everyone was nice. The whole process was very quick and I really liked that. I would most definitely recommend this dealership to my friends and coworkers. More
by Jran06
Employees Worked With
Darryl
July 11, 2016
Great experience! Stephen is the absolute best service rep-visit was quick and work was done correctly. The waiting area is also great. I highly recommend Mercedes Plan Stephen is the absolute best service rep-visit was quick and work was done correctly. The waiting area is also great. I highly recommend Mercedes Plano! More
by Ckt
Employees Worked With
Stephen W
July 08, 2016
Perfect. Beautiful dealership, professional, and managed to serve customer needs. Great deal and sales manager as well as Finley Ewing got involved to assur Beautiful dealership, professional, and managed to serve customer needs. Great deal and sales manager as well as Finley Ewing got involved to assure we were 100% satisfied. More
by G Wagon
Employees Worked With
Jeff Pickett, Finley Ewing, Steve Sichterman
July 06, 2016
Top service The service advisor was detail oriented, punctual, polite and agreed to texting the details to me. He took an interest in me and my vehicle. I recomme The service advisor was detail oriented, punctual, polite and agreed to texting the details to me. He took an interest in me and my vehicle. I recommend him wholeheartedly. More
by John H
Employees Worked With
Steve Wolston
