Mercedes-Benz of Plano

Mercedes-Benz Plano was recommended to my by multiple clients and co-workers. Daniel Fitzek was the salesman who leased my mother her E Class. The dealership, and Daniel were both very knowledgeable and clients and co-workers. Daniel Fitzek was the salesman who leased my mother her E Class. The dealership, and Daniel were both very knowledgeable and professional in their approach to finding me just the right vehicle. More

Patrick's knowledge of his products and care for us as customers led us the our perfect vehicle. We would definitely buy another vehicle from him again in the future. It is refreshing to get such great customers led us the our perfect vehicle. We would definitely buy another vehicle from him again in the future. It is refreshing to get such great service from a salesperson. More

This is the second time, I bought a new Mercedes from this dealer. My sales consultant is Larry Reeg. He's awesome, friendly, responsible, and courtesy. The service department is also pretty good. I real this dealer. My sales consultant is Larry Reeg. He's awesome, friendly, responsible, and courtesy. The service department is also pretty good. I really like this place and recommend potential car shoppers visit this dealer. More

Very friendly and quite helpful. Larry dod a good job of returning my calls and did a splendid job of how to operate asll the "bells and whistles". returning my calls and did a splendid job of how to operate asll the "bells and whistles". More

I purchased a new vehicle from the dealer in 2008. The service was excellent during the buying process. I moved out of the area and had my vehicle serviced at another MB dealership until I returned to Da service was excellent during the buying process. I moved out of the area and had my vehicle serviced at another MB dealership until I returned to Dallas this year, just in time for a hail storm. I took the vehicle to this dealership to repair the hail damage. I dropped off the vehicle to what seem like a black hole. Darrel, the only person I was allowed to work with, failed to communicate with me through the process. I was given multiple dates of when I could expect my vehicle to be returned. Each delivery date was not kept, which would have not been a major problem, except that the Darrel failed to call to let me know that the deadline would not be met. When I called, I was treated like a beggar asking for a hand-out. Everyone was blamed for the delays, from my insurance company to the detail person. After almost 4 weeks, my vehicle was returned. Shortly, after the return of my vehicle Dallas had a light rain and the passenger side began to leak water. I called Darrel and left him a message indicating that the I noticed a small leak during the storm. Darrel fail to return my call. I had to leave for business that same week and left the car at the airport. When I returned, I found the passenger side flooded. During a much heavier storm(s), the small leak became a waterfall. Once again, I called Darrel, no response. It was a Friday. I was told by customer service that there was nothing that they could do until Monday. I dropped the vehicle Monday morning. A few days later Darrel called to let me know that they had removed the seats and the rugs to ensure that all of the moisture has been removed. This was a flat lie. After I picked up the vehicle, I noticed a lingering moldy smell, especially after the vehicle had been closed for a day or so. After examining the rugs and seats closely, it was clear than neither had been removed from the vehicle. Instead, they were shampooed and probably steam clean. I now have a vehicle that smells like mold mixed with deodorant. I called Darrel to let him know. As of today, he has not called back. I intend to take the vehicle back, but given the quality of the service I received, I am waiting until after the holidays. I do not want to be aggravated over the holidays. I recently had a problem with the vehicle and took it to Park Place. The service provided was incredible. Would I recommend this dealership? No. They worked hard at making a sale, but lost a customer by failing to follow through. More

We walked in the day after Christmas to shop for a GL. We stood there for several minutes with no one offering to help us. Finally, we were greeted by a salesperson after the floor manager told one to assist stood there for several minutes with no one offering to help us. Finally, we were greeted by a salesperson after the floor manager told one to assist us. He was nice enough but didn't really seem interested in helping us. He took all our contact info and said he'd call the next day. We didn't hear back from him and bought a new GL the next day in Dallas More

I bought GLK from deniel received recently. He was very knowledgeble and very efficient. We went in, finalized model, negotiated price, traded car and out all in 3 hours. knowledgeble and very efficient. We went in, finalized model, negotiated price, traded car and out all in 3 hours. More

My sales representative,Larry Reeg, was knowledgeable, courteous and efficient.I gave him my specifications and he found and had delivered a car for my examination. The car was exactly as described--and w courteous and efficient.I gave him my specifications and he found and had delivered a car for my examination. The car was exactly as described--and we were able to close the purchase with a minimum of bother or inconvenience. I have been a customer of this dealership for over 30 years and will continue to do business with Mercedes of Plano in the future. More

Mercedes Benz of Plano is always very helpful and polite. We especially enjoyed working with Daniel to buy our new car. He is always very patient and knowledgeable. He is never pushy and works to get us th We especially enjoyed working with Daniel to buy our new car. He is always very patient and knowledgeable. He is never pushy and works to get us the best deal. He has often stayed late to help us with our purchase. This will be the second Mercedes we have purchased from him and will definitely come back to him and Mercedes of Plano again in the future. Brian in the finance department was also great. He answered all our questions and finished our paperwork quickly. More

We would HIGHLY recommend this dealership. Our Sales Rep Chad was professional, knowledgeable, and courteous. After we purchased the car, he even took the time to really guide us through how to use some of Chad was professional, knowledgeable, and courteous. After we purchased the car, he even took the time to really guide us through how to use some of the key features in our GL SUV. We visited other dealerships the same day and none of them provided us with the same level of customer service that Mercedes of Benz of Plano gave us. They exceeded our expectations and we are looking forward to coming back for our next vehicle! More