Mercedes-Benz of Plano

Norman Rivers is the BEST salesman! A few months ago, my Norman Rivers is the BEST salesman! A few months ago, my husband and I stopped in at Ewing Autohaus (now M-B Plano) just to take a look at the pr Norman Rivers is the BEST salesman! A few months ago, my husband and I stopped in at Ewing Autohaus (now M-B Plano) just to take a look at the pre-owned ML350 ... no plans at all to buy one that day. When we left, we had bought a car. Norman Rivers is the reason we bought the ML350 that day! What a wonderful salesman he is! In fact, my husband says that Norman is one of the best salesmen he has ever encountered. If you ever have the chance to work with Norman Rivers, you will find a man of great integrity who is friendly, courteous, caring, calm, professional, and very knowledgeable about the Mercedes product ... and at NO time did Norman ever use any "high-pressure" sales tactics with us. Even though we told him several times that we were just there to look, he patiently listened to all our questions and answered every one of them with skillfull knowledge. Then, with quiet persuasion, Norman "sealed the deal" with his enthusiastic explanation of the advantages of purchasing a pre-owned Mercedes from Ewing Autohaus. He emphasized the customer service and support Ewing would give us for the life of the car. He convinced my husband and me that Ewing Autohaus would stand behind its product and would make sure that owning a pre-owned Mercedes would be a great experience (especially for me since the ML350 would be my car). My husband and I feel very fortunate to have encountered Norman Rivers that day we walked into Ewing Autohaus, and we will certainly go directly to him for our next Mercedes purchase. Ewing Autohaus is fortunate to have Norman Rivers as part of its sales team!!! More

We had a great experience purchasing our new car with Jon. He was very professional and informative. Although we were not really prepared to buy the day we looked, he made making the decision relativel Jon. He was very professional and informative. Although we were not really prepared to buy the day we looked, he made making the decision relatively painless. Instead of a "hard sell," we got facts and practical experience. It is a pleasure to work with someone so experienced, knowledgable and personable. More

Patrick was an extraordinary resource as I shopped for my new car. He listened carefully to what I wanted in a car and helped me find just the right car. He is very courteous and knowledgeable and made the new car. He listened carefully to what I wanted in a car and helped me find just the right car. He is very courteous and knowledgeable and made the whole process fun. More

This is our fourth Mercedes that we have bought from Tony. He is very efficient, and does all of his homework to make the buying experience as pleasant as possible. I was very pleased that he located Tony. He is very efficient, and does all of his homework to make the buying experience as pleasant as possible. I was very pleased that he located exactly what I wanted in record time, and there is no doubt that trading in was a win-win. Tony is certainly the difference-maker as far as I am concerned. He finds out exactly what a person wants, and does not try to coerce you into another car. Very pleased with your name change also! Thanks for the great service. More

Great service. Scott even came by our home with some paperwork to help with the process. Great experience!! I will use Scott again next time I need a new car. paperwork to help with the process. Great experience!! I will use Scott again next time I need a new car. More

This has been a great experience buying car. My sales rep., Daniel, has been very busy, but he was taking care of my needs concurrently. He knew the core thing and delivered the core thing. I am recommen rep., Daniel, has been very busy, but he was taking care of my needs concurrently. He knew the core thing and delivered the core thing. I am recommending my friends to Daniel for Mercedez purchase. More

I made an appointment to meet with Scott to drive 2 vehicles I found online after I sent in an online inquiry. When I arrived at the dealership Scott was prepared for my arrival and had the vehicles vehicles I found online after I sent in an online inquiry. When I arrived at the dealership Scott was prepared for my arrival and had the vehicles pulled up and ready for me to drive. The vehicles were very clean, which was a nice change from other dealerships I had visited recently. Scott was very friendly, professional and knowledgeable. He answered every question I had and made my car buying experience a breeze. I highly reccomend Scott Offenbaker and Mercedes of Plano. This is exactlly what a car buying process should be. More

Great and patient service. Very professional and courteous, even in the early stages when it appeared that I wasn't committed to buy a car. Everything I would expect from a Mercedes dealership, and courteous, even in the early stages when it appeared that I wasn't committed to buy a car. Everything I would expect from a Mercedes dealership, and more. More

I came to this dealership thru the Costoco Auto Program. I live in a different city than this dealership (about 300 miles away)and was a little hestitant to deal with a dealership out of town. Well I must I live in a different city than this dealership (about 300 miles away)and was a little hestitant to deal with a dealership out of town. Well I must say - the two gentlemen assigned to me thru the program worked very hard with me via e-mail and phone. I was so reassured with everything and had such a wonderful experience that I would recommend to any of my friends to take a trip out of town to purchase their car from this dealer. They tracked down the exact vehicle I wanted and worked their magic to get it traded to them for me to purchase. I also traded in a vehicle - sight unseen and was treated like royality when I came to finally pick up my vehicle. Bob Ortiz and Ash Hussein went above and beyond to make sure my trip there and my whole experience with them was fantastic. I am giving this dealership the HIGHEST of marks as they truly deserve it. Dealing with some of my local dealers where not even remotely close in the service that I received at Mercedes Benz of Plano (a/k/a Ewing Autohaus). I will drive back to them any day! Worth the trip! Thanks guys.. LOVE my car! More

I am so pleased with Patrick Zirjacks, professionalism and friendliness. Highly recommend. The best sale person. I love the personal touch. He surely know how to build a relationship. and friendliness. Highly recommend. The best sale person. I love the personal touch. He surely know how to build a relationship. More