Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
2,143 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,143 reviews
July 02, 2025
I recently had the pleasure of working with Jake while shopping for my new car, and I couldn’t be happier with the experience. From the moment I walked into the dealership, Jake made me feel welcomed, lis shopping for my new car, and I couldn’t be happier with the experience. From the moment I walked into the dealership, Jake made me feel welcomed, listened to, and respected. He wasn’t pushy or overbearing like some salespeople can be, he was patient, knowledgeable, and genuinely focused on helping me find the right car for my needs and budget. More
by M31alvarado
May 26, 2025
Ben is friendly and knowledgeable sales rep. He made the car-buying process smooth and enjoyable. He made the car-buying process smooth and enjoyable. More
by Pratham
May 09, 2025
Before I visited this dealership, I did research and found them to be highly recommended. When I met Benjamin Song, I realized why the Plano dealership had excellent customer reviews. My entire overall found them to be highly recommended. When I met Benjamin Song, I realized why the Plano dealership had excellent customer reviews. My entire overall experience was professional, pleasant and far exceeded my expectations. More
by kbsmith0007
March 10, 2025
Had to wait about 10-15 minutes for service staff took my keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available. keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available. More
by Jamesmongaras
Employees Worked With
Manny
March 04, 2025
The Receptionist up front seemed uninterested in her job the sales man i know work on commission and they did all ask if we had questions and if anybody was helping us. Based on my interaction I would go ba the sales man i know work on commission and they did all ask if we had questions and if anybody was helping us. Based on my interaction I would go back to purchase another vehicle. Thanks More
by Kristi.Hipo
Employees Worked With
I do not remember the other gentleman's face by pictures on site or name but a good man as well. , David Thompson
March 03, 2025
Simple, respectful process. I would purchase here again. David Thompson was straightforward and personable during the sale. Tristan in finance made the funding fun and easy with I would purchase here again. David Thompson was straightforward and personable during the sale. Tristan in finance made the funding fun and easy without the pitchy "buy these add-ons" feel. It was a beautiful day to buy at Mercedes of Plano. More
by misseelder
Employees Worked With
David Thompson
March 03, 2025
Lawrence King was magnificent in showing us cars and not wasting our time. We were just assessing cars and not planning to buy yet, but Lawrence spent the time showing me all the new tech updates in the GLS wasting our time. We were just assessing cars and not planning to buy yet, but Lawrence spent the time showing me all the new tech updates in the GLS and spent time with us knowing we were just assessing. By the end of the test drive, I knew I wanted this car and did not need to see any others. Everyone else we met with just as professional. I would recommend him and this dealership again hands down! Great car buying experience! More
by SDL
March 03, 2025
It was a happy day. Special thanks to Ben Song who helped with the whole process. Special thanks to Ben Song who helped with the whole process. More
by Jsp0315
Employees Worked With
