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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.9
2,151 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,151 reviews

January 08, 2025

I’ve been working with Darren Shin for years now, starting with my first Mercedes-Benz, and every purchase since—whether it was for my family or most recently my GLE 350—has been such a smooth experi More

by Paul Oh
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Mercedes-Benz of Plano responded

Paul, thank you for sharing 5-stars! We're glad to hear Darren Shin has always been helpful, communicative and earned your continued experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

January 08, 2025

Sabrina always going above and beyond to help when I need my vehicle serviced. She has excellent customer service and it shows that she works hard and is dedicated. Great job all around I would highly recomm More

by lavarry29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Ozminkowski
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Jan 08, 2025 -

Mercedes-Benz of Plano responded

lavarry29, thank you for sharing 5-stars! We're happy to hear Sabrina always goes above and beyond for you! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

January 08, 2025

Great and fair service. Always easy to work with. Their service advisor Marc Henley is wonderful. More

by carolyn.coveymorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Henley
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Jan 08, 2025 -

Mercedes-Benz of Plano responded

carolyn, thank you for sharing 5-stars! We're pleased to hear Marc Henley is wonderful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 08, 2025

Excellent service department. The service writer I work with there is knowledgeable and honest. And the mechanics seem to know what they are doing. More

by garydfoss
Workmanship
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
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Jan 08, 2025 -

Mercedes-Benz of Plano responded

Gary, thank you for sharing 5-stars! We're pleased to hear our team always provides top tier service and was knowledgeable and honest! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 07, 2025

MB Plano reminds me of organized chaos. You can have an appointment whether it be for service or new car sales, it is going to be chaotic. Very busy but the staff is not too busy to acknowl More

by TMEdmond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason McClellan and Justin Wilcher
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Jan 07, 2025 -

Mercedes-Benz of Plano responded

TMEdmond, thank you for sharing 5-stars! We're pleased to hear despite being busy, our team still acknowledges you! We do appreciate your note regarding the chaotic experience and will be forwarding your feedback to the proper manager in order to better serve you in the future. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 07, 2025

Jay Henderson was my service advisor and did a great job for us. He delivered exactly as promised and provided a great customer service experience. Sadly, customer service seems to be lacking more often tha More

by dk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Jan 07, 2025 -

Mercedes-Benz of Plano responded

dk, thank you for sharing 5-stars! We're glad to hear Jay Henderson provided a great customer service experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

January 07, 2025

Aly did a wonderful job and always helps me with my car. Highly recommend Mercedes-Benz Zola More

by davilaanissa35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Gleason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Mercedes-Benz of Plano responded

davilaanissa35, thank you for sharing 5-stars and noting Aly did a wonderful job! We're glad to hear everything went smoothly. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 06, 2025

Quick in and out for service; easy to schedule appointment. Communication was timely and service quality met expectations. More

by Haewon LaBroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Jan 06, 2025 -

Mercedes-Benz of Plano responded

Haewon, thank you for sharing 5-stars! We're glad to hear our team is communicative and timely! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 06, 2025

work was done perfect but when the vehicle returned interior and exterion was not clean i think it was not washed properly and cleaned the interior apart from that everything was perfect More

by Joboy683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Yanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Habermehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Peters, Bill Paden
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Jan 06, 2025 -

Mercedes-Benz of Plano responded

Joboy683, thank you for sharing 5-stars! We're pleased to hear our team provided a perfect experience! We also appreciate your feedback regarding our insufficient cleaning and will be forwarding your note to the proper manager in order to better serve you in the future. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

January 06, 2025

It’s all ways pleasure taking my car in for service. I never feels like they are pushy More

by precious.morsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Yanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny from service
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Jan 06, 2025 -

Mercedes-Benz of Plano responded

precious.morsley, thank you for sharing 5-stars and it is always a pleasure bringing your cars in for service. We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

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