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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

November 05, 2022

Excellent service and helpful staff. The dealership location is very convenient. The use of a loaner car makes a lot of difference. More

by jgmartinez01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 05, 2022 -

Mercedes-Benz of Plano responded

jgmartinez01, thanks for stopping by to leave us 4-stars. We're pleased to hear our team provides excellent service and is helpful! We appreciate your praise. See you next time. Thanks again!

November 03, 2022

I had an awesome time shopping at MB Plano. Especially Ray the sprinter special was easy to reach and willing to make the purchase process went by fast. Also Nick the finance, great person and More

by Thomashtoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Cordero
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Nov 03, 2022 -

Mercedes-Benz of Plano responded

Thomas, thanks for stopping by to leave us 5-stars. We're glad to hear Ray and Nick provided great customer service! We appreciate your praise. See you next time. Take care!

Nov 03, 2022 -

Thomashtoo responded

You’re welcome

November 03, 2022

Fast documents process is good and sale person very friendly. Overall process is good and perfect. More

by bonghown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2022 -

Mercedes-Benz of Plano responded

bonghown, thank you for sharing praise and noting your experience with us in sales. We're pleased to hear the process was overall good and perfect! Let us know when we may serve you next. Thanks again!

November 02, 2022

Staffs are very pleasant & cordial,from the very first to the last.Waiting room are comfortable & clean.I just wish they will put back the bagel,cream cheese & fruits.Overall I give 4.5 points. More

by Leticia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
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Nov 03, 2022 -

Mercedes-Benz of Plano responded

Leticia, thank you for sharing praise regarding our pleasant and cordial staff. We appreciate your insight regarding your experience and we are passing your feedback along regarding the request for our complimentary snack area! Thanks again for your business. See you next time. Best wishes!

October 31, 2022

I was a walk in at 8. 10am on a Wednesday morning for my first 10K service for my GLE 350. By 950 the service was completed. Very efficient. Thanks More

by amilineni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Garcia
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Oct 31, 2022 -

Mercedes-Benz of Plano responded

amilineni, thank you for sharing 5-stars! We're pleased to hear our team is efficient! We appreciate your positive feedback. See you next time. Thanks again!

October 29, 2022

Perfect service, start to finish. Drop-off, loaner car, status updates, reasonable pricing, pay before pickup, fast pickup. All five star. More

by ABB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Oct 30, 2022 -

Mercedes-Benz of Plano responded

ABB, thank you for sharing 5-stars and noting your experience with Jay in service. We appreciate your positive feedback and pleased everything went according to plan. See you next time. Take care!

October 29, 2022

Extremely disappointed with the after sales service. Paid for some package but unsure what is covered. No one is answering More

by mdinesh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Ortega
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Nov 01, 2022 -

Mercedes-Benz of Plano responded

Mdinesh, we apologize that you have not been provided with the information you are seeking. We passed your feedback along to our leadership who noted that our team will be reaching out today, Nov 1st to ensure we get you all the information and documentation you are seeking. We apologize for the delay. Talk soon. Best wishes!

October 22, 2022

The service department has the worst service I have ever experienced and I have owned a Mercedes since 1979. You cannot get ahold of your service advisor and the one I had lied to me, would not answer phone More

by Jhorton20@att
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donald in service was great and helped me after Chad would not.
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Oct 27, 2022 -

Mercedes-Benz of Plano responded

Jhorton20, we apologize that your experience with Chad in service has been less than pleasant. We appreciate your bringing the shortcomings of your experience to surface. We have passed your feedback along to our leadership and look forward to better serving you on future visits. Best wishes.

October 19, 2022

Friendly, courteous, but unnecessary delays at car wash. Questionable recommendation for part replacement. Comfortable waiting area accommodations More

by D_redfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan (Service)
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Oct 20, 2022 -

Mercedes-Benz of Plano responded

D_redfield, thank you for your constructive feedback regarding friendly and courteous service that had a bit of a delay. We apologize for the extended wait and look forward to providing you more efficient, expedited services moving forward. Best wishes!

October 18, 2022

MB of Plano makes it easy to book service appointments. I appreciate that besides taking care of all of my service concerns, they return my car nicely washed and cleaned inside. More

by Terry K
Recommend Dealer
Yes
Employees Worked With
John Berry
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Oct 19, 2022 -

Mercedes-Benz of Plano responded

Terry, thank you for sharing 5-stars! We're happy to hear our team takes care of all of your service concerns and returns your car clean every time! We appreciate your positive feedback. See you next time. Best wishes!

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