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Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,137 reviews
April 21, 2022
Wonderful experience, love the contact with my advisor also the app is great. I live 2 hours away and the only thing I don’t like is driving in Dallas traffic. I wish there was one closer to me that work also the app is great. I live 2 hours away and the only thing I don’t like is driving in Dallas traffic. I wish there was one closer to me that worked on Smart cars. More
by dmurphy.athens
Employees Worked With
Conner Vandennieuwenhof
April 21, 2022
Service was fast and efficient. Service advisors were great. Highly recommend Mercedes Benz of Plano! Service advisors were great. Highly recommend Mercedes Benz of Plano! More
by Chris Markus
Employees Worked With
April 20, 2022
I have owned a Mercedes Benz since 2002. Deciding to purchase a Mercedes Benz was the best decision I made, because that preowned car, with its original warranty and VERY low mileage, took m Deciding to purchase a Mercedes Benz was the best decision I made, because that preowned car, with its original warranty and VERY low mileage, took me over $300,000 miles. Plus, I never had any major repairs such as engine or transmission. It served me very well. Likewise, my experience with dealing with any Mercedes Benz dealers for repairs was always that of honesty, care, trustworthy, informative, knowledgeable and professional people behind the company who delivered superb white glove service and repairs. Mercedes always stood behind their work. So, when I had a wreck in 2017 that totaled my car and forced me to car shop, because of my past experience, I bought another preowned Mercedes with its original warranty and VERY low mileage still in place. In 2018, I began to have intermittent drivability issues. While still under warranty, I took my car to Mercedes Benz of Plano. They led me to believe they were not able to diagnosis my transmission issue until after multiple returns for the same concern, by which time, the car was out of warranty. Mercedes Benz wanted me to pay almost $9000 for a new transmission. After much protest with Mercedes Benz of Plano and Mercedes Benz Warranty, they agreed to make the repairs through what they call "good will". In 2020, in the midst of a pandemic and over 10 immediate illnesses and deaths, I began to have driveabilty issues again, but I was confident Mercedes, being they replaced my transmission, would take car of this issue if it was diagnosed to be my transmission. To my disbelief and dismay, Mercedes, rebuilt my transmission instead of replacing it as indicated in 2018, and they refused to honor what was indicated to me. Management at Mercedes Benz of Plano confirmed to me that they don't rebuild transmissions, but replaces them when repair is in the body of the transmission. They rebuilt my transmission They refuse to do what is right by replacing my transmission. They have not been honest with me. They do not care that they misrepresented the repairs to me. They trampled my trust in their ability to be truthful, informative, knowledgeable and honest. Mercedes is not standing behind their work, and they have left me paying for a car I can't drive until I get them to do the right thing which is replace my transmission as indicated in 2018. Mercedes Benz do the right thing, and replace my transmission. More
by arolfe
Employees Worked With
Daniel Adams, Service Manager
April 20, 2022
The experience was great. I was greeted by a personal service manager who met me by my car and verified the required service and took the car. I also liked getting Alto rides I was greeted by a personal service manager who met me by my car and verified the required service and took the car. I also liked getting Alto rides from and to the dealership. This made the whole experience stress-free and convenient. Well done! More
by MatthewF
Employees Worked With
Ali
April 20, 2022
Service with Mercedes-Benz a Plano is always met quickly the minute I drive in and the loaner car is ready with me and everybody is very knowledgeable and gives me more than one source of a contact if I hav the minute I drive in and the loaner car is ready with me and everybody is very knowledgeable and gives me more than one source of a contact if I have any problems or any questions, the overall experience was great as usual More
by Poguemahone 68
Employees Worked With
Asfi
