Mercedes-Benz of Plano - Service Center

Was told they were able to duplicate noise in front wheel of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. The of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. Then when I got the maintenance report it said they couldn't duplicate the problem, but it did refer to the LI document that said certain Mercedes were subject to make a noise in the wheel and the solution is to buy different tires. Issue #1 Complaint went from "Could Duplicate" to "Could Not Duplicate" , why? Issue #2 A 70,000 luxury vehicle should not have a drivetrain that cracks or jerks and is considered normal. I had a GLA I traded in on the GLC because it had a dual clutch transmission that shifted rough in the first two gears and was told it was normal for it. I see a pattern here with Mercedes and this dealership. More

Not sure if the issue with my car was resolved. I called with a question and never got a callback. I am still unsure if my car has that issue. with a question and never got a callback. I am still unsure if my car has that issue. More

I asked the price before told quote than it changed when I arrived it was something else needed. Full tank of gas not that when returned. I arrived it was something else needed. Full tank of gas not that when returned. More

Timely service, but, was very unhappy that tire rotation and balancing was not included in pre-paid maintenance package. Overall....good service and will return. and balancing was not included in pre-paid maintenance package. Overall....good service and will return. More

Great five year servicing yesterday-you guys have helped me maintain my beautiful GLE-350 in tip top shape-well done and thanks - see ya soon me maintain my beautiful GLE-350 in tip top shape-well done and thanks - see ya soon More

Excellent service. Thank you. From scheduling through completion of repair all the staff was friendly and helpful and went out of their way to make everything safe snd easy in thuds Covid environment. Sp completion of repair all the staff was friendly and helpful and went out of their way to make everything safe snd easy in thuds Covid environment. Special thanks to Ben Mitchel More

Recent major service done with small issue. Daniel the service manager and adviser mark Henley went over and above to handle it. Great service and a great reason to use authorized dealers. service manager and adviser mark Henley went over and above to handle it. Great service and a great reason to use authorized dealers. More

This team remains consistent always providing excellent support for their customers. You are treated the same if purchasing a vehicle or servicing a vehicle. The team works together to offer their customer support for their customers. You are treated the same if purchasing a vehicle or servicing a vehicle. The team works together to offer their customers what is needed More

Good, Quick service every time good good good good good good good good good good good good good good good good good good good done time good good good good good good good good good good good good good good good good good good good done More

I was pleased with all personnel I interacted with. My appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the b appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the back door to be washed. My mistake to say “yes” when asked if I wanted a complimentary car wash. 4:30. No car. 4:45. No car. 5:00. No car. It was then that I went and told Ben that I needed to get my car and get it now. Ben immediately put the paperwork together then went and got my car himself. I exited the dealership at 5:15. I will NEVER get a carwash again. TOTALLY unacceptable to have to wait for over and hour AFTER the car work is completed. More