Mercedes-Benz of Plano - Service Center

I was pleased with all personnel I interacted with. My appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the b appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the back door to be washed. My mistake to say “yes” when asked if I wanted a complimentary car wash. 4:30. No car. 4:45. No car. 5:00. No car. It was then that I went and told Ben that I needed to get my car and get it now. Ben immediately put the paperwork together then went and got my car himself. I exited the dealership at 5:15. I will NEVER get a carwash again. TOTALLY unacceptable to have to wait for over and hour AFTER the car work is completed. More

Mercedes Benz of Plano works hard for the Customer for Mercedes Benz of Plano works hard for the Customer for quality and cost, I appreciate Zachary Vunk Service advisor living up to a long Standard Mercedes Benz of Plano works hard for the Customer for quality and cost, I appreciate Zachary Vunk Service advisor living up to a long Standard More

I had a great experience at Plano MB dealership. They are well organized. The service advisor (Zohaib Lalani) was very professional and helpful. I came in without appointment and they did the service in a sh well organized. The service advisor (Zohaib Lalani) was very professional and helpful. I came in without appointment and they did the service in a short period. Well done! More

The dealership is great. Tony was so helpful for n getting me the right car Yhe service area is so nice, helpful and quick! Your car is clean and ready to go! getting me the right car Yhe service area is so nice, helpful and quick! Your car is clean and ready to go! More

Mercedes Benz of Plano has excellent service. They make it so easy to have my car serviced and they keep me updated on the progress. Two thumbs up. I will continue to buy my vehicles from MB Plano. it so easy to have my car serviced and they keep me updated on the progress. Two thumbs up. I will continue to buy my vehicles from MB Plano. More

I brought my car in for warranty service and routine maintenance. My service advisor Jay Henderson was friendly and knowledgeable. He addressed all the issues with my C300, gave me a loan car so I coul maintenance. My service advisor Jay Henderson was friendly and knowledgeable. He addressed all the issues with my C300, gave me a loan car so I could go about my business and the car was ready by the end of the day. It was a very pleasant experience! More

Non stressful transaction. The waiting area is always clean. Z is always helpful and knowledgeable about the questions I often ask. I’ll be back for the next service. clean. Z is always helpful and knowledgeable about the questions I often ask. I’ll be back for the next service. More

It was my first time having Ben as my service advisor. He was a pleasure to work with. He was very courteous and prompt with having my car serviced. I have no complaints was a pleasure to work with. He was very courteous and prompt with having my car serviced. I have no complaints More

Always great service. Chad is always on top of it and communicates well. Service time is usually quick and getting in and out is always quick. communicates well. Service time is usually quick and getting in and out is always quick. More

I was pleased with the service. Jay Henderson did a good I was pleased with the service. Jay Henderson did a good handling my service. Everything was done great, good, met expectation And well pleased. I w I was pleased with the service. Jay Henderson did a good handling my service. Everything was done great, good, met expectation And well pleased. I will come back again. More