Mercedes-Benz of Plano - Service Center

Service above and beyond My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate to settle all descrepencies with my vehicle. I can’t thank you enough. More

Oil change went great They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wa They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wait. Waited an hour and the car was ready to go. Stay classy, MB! Good work!!! More

Great Service Advisor Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text message Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text messages or a call. More

Annual maintenance The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free. More

Great Customer Service!! Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queee Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queeezd me in late on a Friday evening, without an appointment. Really helped me out , much appreciated!! More

Excellent Customer Service I've never had a bad experience at MB Plano. They are always courteous and extremely helpful. No pressure, just great service! Stephen in the service I've never had a bad experience at MB Plano. They are always courteous and extremely helpful. No pressure, just great service! Stephen in the service department is AWESOME! More

Excellent Job! I had stop going to MB Plano for service work because I had some issues at the old location with repairs not being completed properly. I had a warran I had stop going to MB Plano for service work because I had some issues at the old location with repairs not being completed properly. I had a warranty/recall item on my E63 that had to be done at a dealer and didn't want to drive downtown to Park Place, so gave them another try. Bennie did a great job! Even fixed a fog light for me at a very reasonable price. More

Excellent and Expediant Quick in and out and rental ready to go. Service always polite and very respectful, rental cars always clean. Chad makes sure everything always Quick in and out and rental ready to go. Service always polite and very respectful, rental cars always clean. Chad makes sure everything always runs smoothly. More

Just overall annoyed Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car back as i stood outside and froze , they told me they are short of valets. Then the car came out as disgusting as i brought it in, i ask and they say the car wash was broken...hand wash the god xxxx thing with an old school hose god dammit..it looked like trash and i drove all the way for this servicing with that wash in mind! Real pissed customer.! I think they lazy here More

Not worth for the price you pay Agree this is a Mercedes show room but they haven’t cleaned/vaccumed my car all the times i have taken it to service. I know its complimentary service Agree this is a Mercedes show room but they haven’t cleaned/vaccumed my car all the times i have taken it to service. I know its complimentary service but do a better job in cleaning. We pay a lot for servicing and hopefully get few things back. The servicing was good and labor very expensive. More