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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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December 26, 2024

Manny Rodriguez makes the service aspect of the dealership a pleasure to go through. His patience & professionalism is second to none. More

by deanliter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Dec 27, 2024 -

Mercedes-Benz of Plano responded

deanliter, thank you for sharing 5-stars and noting that Manny wa a pleasure to work with and showed patience and professionalism! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 25, 2024

Aly L. Is wonderful!! Very helpful and knowledgeable! Great service department also! Highly recommend them!! More

by Ltbedell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly L.
Dec 26, 2024 -

Mercedes-Benz of Plano responded

Ltbedell, thank you for sharing 5-stars and noting that Aly is wonderful to work with in service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 24, 2024

I love visiting this dealership the service advisor. Israel is great and help me with all my issues with my car. We will be customers for life.. More

by jankeely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isreal
Dec 24, 2024 -

Mercedes-Benz of Plano responded

jankeely, thank you for sharing 5-stars! We're glad to hear Israel is great to work with and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 24, 2024

They took great care of me and got me in and out fast! Thx Jacobie! More

by Scott Chaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacobie
Dec 24, 2024 -

Mercedes-Benz of Plano responded

Scott, thank you for sharing 5-stars! We're pleased to hear Jacobie took great care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

December 24, 2024

This dealership has been a breath of fresh air after working with Park Place for years. My wife and I both prefer mbPlano. More

by Mark Brymer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Dec 24, 2024 -

Mercedes-Benz of Plano responded

Mark, thank you for sharing 5-stars! We're glad to hear our team earned your preference and provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 23, 2024

Finally had gotten assigned to a service advisor after a miscommunication and my service advisor was in constant communication with me which was greatly appreciated and they continued to help me with gettin More

by Paola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Dec 23, 2024 -

Mercedes-Benz of Plano responded

Paola, thank you for sharing 4-stars! We appreciate your feedback regarding our initial miscommunication and will be forwarding your note to the proper manager in order to better serve you in the future. Additionally, we're glad to hear Luis Ramirez was in constant communication with you and was helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 23, 2024

Yes, this was my first time coming at this dealership. I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smo More

by Kmughal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
An-Tony Young
Dec 23, 2024 -

Mercedes-Benz of Plano responded

Kmughal, thank you for sharing 5-stars! We're glad to hear Tony is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

December 23, 2024

I’m always satisfied with the service here. Thank you for communicating effectively and providing great customer service. More

by Lauren Chancellor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Dec 23, 2024 -

Mercedes-Benz of Plano responded

Lauren, thank you for sharing 5-stars! We're glad to hear our team provides great customer service and is communicative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 22, 2024

The dealership was very organized and my service was complete in a timely manner. Liam was very helpful. More

by clayb.atchley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Dec 22, 2024 -

Mercedes-Benz of Plano responded

clayb.atchley, thank you for sharing 5-stars and noting the dealership was organized and service was timely! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 22, 2024

You have a Great sales staff with Taylor Wilson and an amazing service representative frowith Aly Lalani More

by rfusch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly Lalani
Dec 22, 2024 -

Mercedes-Benz of Plano responded

rfusch, thank you for sharing 5-stars! We're pleased to hear Taylor Wilson and Aly Lalani provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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