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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,374 Reviews

1,374 Reviews of Mercedes-Benz of Plano - Service Center

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December 24, 2024

This dealership has been a breath of fresh air after working with Park Place for years. My wife and I both prefer mbPlano. More

by Mark Brymer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Dec 24, 2024 -

Mercedes-Benz of Plano responded

Mark, thank you for sharing 5-stars! We're glad to hear our team earned your preference and provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 23, 2024

Yes, this was my first time coming at this dealership. I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smo More

by Kmughal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
An-Tony Young
Dec 23, 2024 -

Mercedes-Benz of Plano responded

Kmughal, thank you for sharing 5-stars! We're glad to hear Tony is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

December 23, 2024

I’m always satisfied with the service here. Thank you for communicating effectively and providing great customer service. More

by Lauren Chancellor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Dec 23, 2024 -

Mercedes-Benz of Plano responded

Lauren, thank you for sharing 5-stars! We're glad to hear our team provides great customer service and is communicative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 22, 2024

The dealership was very organized and my service was complete in a timely manner. Liam was very helpful. More

by clayb.atchley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Dec 22, 2024 -

Mercedes-Benz of Plano responded

clayb.atchley, thank you for sharing 5-stars and noting the dealership was organized and service was timely! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 22, 2024

You have a Great sales staff with Taylor Wilson and an amazing service representative frowith Aly Lalani More

by rfusch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly Lalani
Dec 22, 2024 -

Mercedes-Benz of Plano responded

rfusch, thank you for sharing 5-stars! We're pleased to hear Taylor Wilson and Aly Lalani provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 21, 2024

The customer experience at MB of Plano service department is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I w More

by TISH THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robles
Dec 21, 2024 -

Mercedes-Benz of Plano responded

Tish, thank you for sharing 5-stars and noting Johnny did an amazing job assisting you. We appreciate your business and your note. See you next time. Thanks again!

December 21, 2024

My advisor, Aly is awesome! He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service tak More

by whanlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Dec 22, 2024 -

Mercedes-Benz of Plano responded

whanlee, thank you for sharing 4-stars and noting that your advisor, Aly is awesome to work with! We appreciate your endorsement and your constructive feedback regarding the longer service times lately. We will pass that along to our leadership. We look forward to serving you additionally in the future. Thanks again!

December 21, 2024

Yes. The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absol More

by Elrod.d.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Mitchell
Dec 22, 2024 -

Mercedes-Benz of Plano responded

Eldrod.d.e, thank you for sharing 5-stars and noting an excellent experience with Chad. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 20, 2024

I find everyone friendly and courteous, Liam aways goes out his way to make the visit as pleasant as possible. More

by Howard Frysh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Howard Frysh responded

Please this was not meant to be published. Please do not publish Thankyou, Howard Frysh

Dec 20, 2024 -

Mercedes-Benz of Plano responded

Howard, thank you for sharing 5-stars and noting that you found everyone you worked with friendly and courteous. We appreciate your business and your feedback and look forward to serving you additionally next time. Take care!

December 20, 2024

Mercedes Benz of Plano has a great service department. My service advisor goes above and beyond to ensure my experience is pleasant. More

by Sabicraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Ozminkowski service advisor
Dec 20, 2024 -

Mercedes-Benz of Plano responded

Sabicraw, thank you for sharing 5-stars! We're glad to hear our team goes above and beyond to ensure a pleasant experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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