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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,373 Reviews
Call Service Center (972) 599-0909

1,373 Reviews of Mercedes-Benz of Plano - Service Center

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August 18, 2022

From sales to service. .... This place does their utmost best to get you taken care of. It's always a joy and pleasure walking through those doors because the welcome and tr More

by Egkalagbor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Quimby
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Aug 18, 2022 -

Mercedes-Benz of Plano responded

Egkalagbor, thank you for your 5-stars. We're pleased to hear our team does their best to get you taken care of! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 18, 2022

Aly, our service advisor is truly the best! He always goes above and beyond to provide exceptional customer service! Aly and Mercedes Benz of Plano team can’t be beat! More

by hdeleon305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly Lalani
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Aug 18, 2022 -

Mercedes-Benz of Plano responded

hdeleon305, thank you for your 5-stars. We're happy to hear Aly is the best and earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

August 17, 2022

Very Proffesional service. Great job! Always happy with your service. Never disappointed. Please continue to provide excellent service. More

by SAJIDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Lelani, Ricky Williams
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Aug 17, 2022 -

Mercedes-Benz of Plano responded

Sajida, thank you for your 5-stars. We're glad to hear our team provides professional service and never disappoints! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 17, 2022

It does not get any better than MB of Plano. Everyone is so friendly, helpful and knowledgeable. Great experience from beginning to end!! More

by MB/JAG,Pat 550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Report | Print
Aug 18, 2022 -

Mercedes-Benz of Plano responded

MB/JAG, thank you for your 5-stars. We're happy to hear our team is friendly, helpful and knowledgeable! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 17, 2022

My service advisor George is great. He is efficient communicates well and responds in timely fashion More

by Hhennes48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 18, 2022 -

Mercedes-Benz of Plano responded

hhennes48, thank you for your 5-stars. We're glad to hear George is great and communicates efficiently! We appreciate your feedback and look forward to serving you additionally next time. Take care!

August 17, 2022

It was great overalls. Thanks to Jeff for his always swift and great work. Thank you More

by Pstha2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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Aug 17, 2022 -

Mercedes-Benz of Plano responded

Pstha2005, thank you for your 5-stars. We're pleased to hear Jeff is always swift and does great work! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

August 17, 2022

Had to wait too long for someone to attend us when we dropped off vehicle More

by Purnimapatel0518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandro Alvarez
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Aug 17, 2022 -

Mercedes-Benz of Plano responded

Purnimapatel0518, we apologize for the wait and appreciate you letting us know. Thanks your business and you feedback regarding the shortcomings of your recent stop. We look forward to greeting you in a more expedient manner moving forward. Best wishes!

August 16, 2022

The service was great. And I love the WiFi. I was able to work. My car is working perfectly More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy
Report | Print
Aug 16, 2022 -

Mercedes-Benz of Plano responded

Sandra, thank you for sharing 5-star praise and noting great service and free wifi! We greatly appreciate your endorsement and pleased to hear your vehicle is working perfectly. We look forward to the next opportunity to serve you. Thanks again!

Aug 29, 2022 -

Sandra responded

I love when I get outstanding service.

August 16, 2022

Advisors are consistently courteous, professional and thorough. Communication is also very concise and punctual. Very happy w/ these folks. More

by forrest_boone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Gleason(sales); Jay Henderson (Service)
Report | Print
Aug 17, 2022 -

Mercedes-Benz of Plano responded

forrest_boone, thank you for your 5-stars. We're glad to hear our advisors are courteous, professional and thorough! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 15, 2022

Jay Henderson is a great service advisor he informs me of my car needs he makes sure I'm comfortable while I wait and he lets me know my options to what is best for my car which helps me make the best decisi More

by Belinda Sadler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Pickens
Report | Print
Aug 16, 2022 -

Mercedes-Benz of Plano responded

Belinda, thank you for sharing 5-star praise and noting your experience working with Jay. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!

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