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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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July 29, 2022

Thank you Mike L- service advisor and Hector-service tech for being so easy to work with, and finally figuring out what was wrong with my car and getting it fixed ASAP! And keeping me updated!! More

by Cassidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David LaCroix III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leduc - Hector -tech
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Jul 30, 2022 -

Mercedes-Benz of Plano responded

Cassidy, thank you for your 5-stars. We're glad to hear Mike and Hector were easy to work with and got your car fixed! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

July 28, 2022

Very clean, everyone friendly and great private rooms for conducting work meetings. Thanks for everything More

by Nicolelprince92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad (Service Mgr
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Jul 28, 2022 -

Mercedes-Benz of Plano responded

Nicolelprince92, thank you for your 5-stars. We're happy to hear our team is friendly! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

July 28, 2022

Really great service today from courtesy shuttle to and from, to quicker than expected Service! More

by SteffyLCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept: Morgan Flores
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Jul 28, 2022 -

Mercedes-Benz of Plano responded

SteffyLCB, thank you for your 5-stars. We're glad to hear our team provided great service! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

July 28, 2022

Absolutely excellent service. Very good communication, very good laying out options for repairs and quality service all around. More

by Txdaltons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
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Jul 29, 2022 -

Mercedes-Benz of Plano responded

Txdaltons, thank you for your 5-stars. We're happy to hear our team provided excellent service and good communication! We appreciate your feedback and look forward to serving you additionally next time. Take care!

July 27, 2022

Prompt service and very friendly service advisor that kept me aware of every step of service. More

by Hongted39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2022 -

Mercedes-Benz of Plano responded

Hongted39, thank you for your 5-stars. We're happy to hear our team provided prompt and friendly service! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

July 27, 2022

I've always had a great experience with every Rep I've had at this dealership! More

by rghebray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ludec
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Jul 27, 2022 -

Mercedes-Benz of Plano responded

rghebray, thank you for your 5-star review! We're happy to hear you've always had a great experience at our dealership! We look forward to serving you again in the future. Thanks again!

July 27, 2022

Excellent customer service and understanding to install my grill on my car. I love the outcome. More

by Yinka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
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Jul 28, 2022 -

Mercedes-Benz of Plano responded

Yinka, thank you for your 5-stars. We're glad to hear our team provided excellent customer service! We appreciate your feedback and look forward to serving you additionally next time. Take care!

July 26, 2022

Zach was my advisor for my routine maintenance and I had a wonderful experience overall. Would highly recommend Mercedes Benz of Plano! Alto shuttle A+ as well. More

by Jan Hyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach was my advisor and he was very kind and knowledgeable!
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Jul 26, 2022 -

Mercedes-Benz of Plano responded

Jan, thank you for leaving 5 stars! We're glad to hear Zach provided a wonderful experience and earned your recommendation! We appreciate your feedback and look forward to serving you again in the future. Best wishes!

July 26, 2022

Glenn Mathner is always professional and courteous and attentive when we call with any issues on our Mercedes cars. More

by N1LM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Mathner
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Jul 26, 2022 -

Mercedes-Benz of Plano responded

N1LM, thank you for leaving 5 stars! We're happy to hear Glenn Mathner is always professional, courteous and attentive! We appreciate your feedback and look forward to serving you again in the future. Take care!

July 26, 2022

Great service Our advisor was Professional Genuine Attentive Very happy with the service we received More

by mktizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan Flores
Report | Print
Jul 27, 2022 -

Mercedes-Benz of Plano responded

mktizz, thank you for your 5-star review! We're happy to hear your advisor was professional and genuine! We look forward to serving you again in the future. Take care!

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