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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,373 Reviews
Call Service Center (972) 599-0909

1,373 Reviews of Mercedes-Benz of Plano - Service Center

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July 25, 2022

Great experience, feels like everyone is on the same page and they actually care about taking care of the client and the vehicle. More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Vunk
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Plano responded

richard, thank you for your 5-stars! We're happy to hear our team provided a great experience! We look forward to serving you again in the future. Thanks again!

July 25, 2022

I had a pretty pressing issue with my car and they managed to get me in quickly. They were up front that it could take several days to do the repair. More

by ldanyluk50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson in the service dept
Report | Print
Jul 26, 2022 -

Mercedes-Benz of Plano responded

ldanyluk50, thank you for leaving 5 stars! We're glad to hear our team was able to get you in quickly! We appreciate your feedback and look forward to serving you again in the future. Best wishes!

July 25, 2022

Fabulous service - timely, great communication & great value. I am very happy w: their service & highly recommend More

by Txdaltons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Jul 26, 2022 -

Mercedes-Benz of Plano responded

Txdaltons, thank you for leaving 5 stars! We're glad to hear our team provided fabulous service and earned your recommendation! We appreciate your feedback and look forward to serving you again in the future. Thanks again!

July 25, 2022

High quality service department and professional services . My car was in great shape when service was completed . Will Recommend MB of Plano to friends and family More

by Henry B
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Mercedes-Benz of Plano responded

Henry, thank you for your 5-stars! We're happy to hear our team provided high quality service and earned your recommendation! We look forward to serving you again in the future. Thanks again!

July 24, 2022

Aly Lallani was very helpful and resolved the problem in a timely manner and kept me updated on the car. Thank you to Aly. More

by Shakup110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alykhan Lallani
Report | Print
Jul 24, 2022 -

Mercedes-Benz of Plano responded

Shakup110, thank you for your 5-stars! We're happy to hear Aly Lallani was helpful and resolved the problem in a timely manner! We look forward to serving you again in the future. Thanks again!

July 24, 2022

Always provides excellent customer service. Would recommend anyone I know to use MB of Plano for their service needs. More

by DO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Plano responded

DO, thank you for your 5-stars! We're happy to hear our team provides excellent customer service and earned your recommendation! We look forward to serving you again in the future. Take care!

July 22, 2022

My advisor JOHN BERRY deserves a raise for his hard work considering the lack of employees present durning visit and learning the new system/ updated software. He ran back n forth in the hot summer heat to More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Jp, thanks for sharing 5-stars! We're glad to hear John Berry worked hard to get the job done! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 22, 2022

Wonderful service and exceptional service management team. Great communication & attention to detail to ensure all problems are fixed. More

by Kellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Kellie, thanks for sharing 5-stars! We're happy to hear our team provided wonderful service and great communication! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

July 22, 2022

Manny Rodriguez is great. Always takes care of me. Great customer service very friendly and knowledgeable. More

by Ash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Ash, thanks for sharing 5-stars! We're happy to hear Manny Rodriguez is great and always takes care of you! We appreciate your endorsement and look forward to serving you additionally next time. Take care!

July 21, 2022

Yes Aly was super great and professional he got in me and I'm such short notice I explained to him what was wrong with my car and he got it done in a timely manner I would definitely recommend working with h More

by Delisia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALY LALANI
Report | Print
Jul 22, 2022 -

Mercedes-Benz of Plano responded

Delisia, thanks for sharing 5-stars! We're happy to hear Aly was super great and professional! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

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