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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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July 15, 2022

I called the adviser Morgan Flores for whole morning but she never replies my calls. Asked her to use the coupon for my bill. She ignored me. Don’t know what’s going on. More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morgan Flores
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Peter, we apologize that you've had trouble getting your service advisor, Morgan to call you back. We invite you to contact us at social@MBPlano.com with your full name so we can reference your contact information and ensure our team follows up. We apologize for the delay. Talk soon. Best wishes.

July 15, 2022

Beautiful dealership. Fantastic staff. Easily, one of my top two dealerships in the DFW. I easily recommend Mercedes-Benz Of Plano to all my friends who own Mercedes. Enco More

by kenwayoforeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Manther
Jul 15, 2022 -

Mercedes-Benz of Plano responded

kenwayoforeh, thank you for your 5-stars! We're happy to hear our staff was fantastic and earned your recommendation! We appreciate your praise. Let us know when we may serve you again. Thanks again!

July 15, 2022

Dealership building was neat and clean. The service department opened on time and serviced my vehicle in a timely manner.My service advisor, Manny greeted me with a warm smile and took care More

by Black Beauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Black Beauty, thank you for your 5-stars! We're happy to hear Manny took care of your every need! We appreciate your praise. Let us know when we may serve you again. Take care!

July 14, 2022

I had a recall on my ML 350. The technician quickly took care it and I was able to get my car back with an hour. More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mila
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Beth, thank you for stopping in for your recall work on your ML350. We appreciate each and every opportunity to serve you and we look forward to the next. Thanks again!

July 14, 2022

My advisor Aly Lalani is awesome. He went out his way even after hours to help me arrange roadside assistance and with my family electronic break issue. More

by tomfun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Tomfun, thanks for the five-stars and mention of working with Aly! We appreciate your praise and pleased to hear he went above and beyond to assist you in your time of need. See you next time. Thanks again!

July 14, 2022

5+. Mike, Trevor, Kyle, Anna, Daniel, got me back on the road! Great teamwork, Thank you, Mercedes-Benz of Plano. Emergency repairs completed on short n More

by Steveforster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Anna, Trevor, Kyle, Daniel in service department
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Steveforster, thank you for tagging Mike, Trevor, Kyle, Anna and Daniel! We love hearing they got you back on the road quickly and professionally. Thanks again for your note and feedback. See you next time. Best wishes!

July 14, 2022

I received a loaner call and service representative Eli explain everything that was included under service B. More

by Mrs.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Jul 14, 2022 -

Mercedes-Benz of Plano responded

Thanks for the five-stars! We're happy to hear Eli explained everything! We appreciate your praise. See you next time. Best wishes!

July 13, 2022

Dealership is a focused environment and every associate demonstrates a high level of professionalism with consistency. Made my time there very relaxing and pleasurable. More

by hcabrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan
Jul 14, 2022 -

Mercedes-Benz of Plano responded

hcabrock, thanks for the five-stars! We're glad to hear our team is professional and consistent! We appreciate your praise. See you next time. Thanks again!

July 13, 2022

Thank you, Jay Henderson for your reliable and professional service and Service Staff at Mercedes Benz of Plano. More

by RHEINSTEIGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Henderson
Jul 13, 2022 -

Mercedes-Benz of Plano responded

RHEINSTEIGER, thanks for the five-stars! We're happy to hear Jay Henderson is reliable and provides professional service! We appreciate your praise. See you next time. Take care!

July 13, 2022

A reputable dealership all around. Connie in sales is a professional and is very helpful and knowledgeable. My service advisor was knowledgeable and got my service done in a timely More

by richardattah2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leduc
Jul 13, 2022 -

Mercedes-Benz of Plano responded

richardattah2010, thanks for the five-stars! We're glad to hear Connie is professional and and our facility is well maintained! We appreciate your praise. See you next time. Best wishes!

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