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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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July 16, 2022

Excellent dealer. A very good service department with very good managers. Car always comes back clean More

by Kerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay in Service
Jul 16, 2022 -

Mercedes-Benz of Plano responded

Kerry, thank you for your 5-stars! We're happy to hear our service department and team is very good! We appreciate your praise. Let us know when we may serve you again. Best wishes!

July 16, 2022

Plano service is the best. Staff are really helpful. They provide you all the details of your service. More

by Anubhapandey19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge garzon
Jul 17, 2022 -

Mercedes-Benz of Plano responded

Anubhapandey19, thanks for the five-stars! We're happy to hear our team was helpful and provided you all the details of your service! We appreciate your praise. See you next time. Thanks again!

July 16, 2022

Recall work was performed well, no issues. Timely call when the car was ready to me More

by epishock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 17, 2022 -

Mercedes-Benz of Plano responded

epishock, thanks for the five-stars! We're glad to hear our work was performed well and on time! We appreciate your praise. See you next time. Take care!

July 15, 2022

I called the adviser Morgan Flores for whole morning but she never replies my calls. Asked her to use the coupon for my bill. She ignored me. Don’t know what’s going on. More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morgan Flores
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Peter, we apologize that you've had trouble getting your service advisor, Morgan to call you back. We invite you to contact us at social@MBPlano.com with your full name so we can reference your contact information and ensure our team follows up. We apologize for the delay. Talk soon. Best wishes.

July 15, 2022

Beautiful dealership. Fantastic staff. Easily, one of my top two dealerships in the DFW. I easily recommend Mercedes-Benz Of Plano to all my friends who own Mercedes. Enco More

by kenwayoforeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Manther
Jul 15, 2022 -

Mercedes-Benz of Plano responded

kenwayoforeh, thank you for your 5-stars! We're happy to hear our staff was fantastic and earned your recommendation! We appreciate your praise. Let us know when we may serve you again. Thanks again!

July 15, 2022

Dealership building was neat and clean. The service department opened on time and serviced my vehicle in a timely manner.My service advisor, Manny greeted me with a warm smile and took care More

by Black Beauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Black Beauty, thank you for your 5-stars! We're happy to hear Manny took care of your every need! We appreciate your praise. Let us know when we may serve you again. Take care!

July 14, 2022

I received a loaner call and service representative Eli explain everything that was included under service B. More

by Mrs.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Jul 14, 2022 -

Mercedes-Benz of Plano responded

Thanks for the five-stars! We're happy to hear Eli explained everything! We appreciate your praise. See you next time. Best wishes!

July 14, 2022

5+. Mike, Trevor, Kyle, Anna, Daniel, got me back on the road! Great teamwork, Thank you, Mercedes-Benz of Plano. Emergency repairs completed on short n More

by Steveforster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Anna, Trevor, Kyle, Daniel in service department
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Steveforster, thank you for tagging Mike, Trevor, Kyle, Anna and Daniel! We love hearing they got you back on the road quickly and professionally. Thanks again for your note and feedback. See you next time. Best wishes!

July 14, 2022

I had a recall on my ML 350. The technician quickly took care it and I was able to get my car back with an hour. More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mila
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Beth, thank you for stopping in for your recall work on your ML350. We appreciate each and every opportunity to serve you and we look forward to the next. Thanks again!

July 14, 2022

My advisor Aly Lalani is awesome. He went out his way even after hours to help me arrange roadside assistance and with my family electronic break issue. More

by tomfun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Tomfun, thanks for the five-stars and mention of working with Aly! We appreciate your praise and pleased to hear he went above and beyond to assist you in your time of need. See you next time. Thanks again!

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