Mercedes-Benz of Plano - Service Center

Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue. After returning the car multiple times, they finally said they diagnosed it as needing a new transmission and wanted me to pay almost $9000 at the time. I refused and protested, because it was a warranty issue that Mercedes claimed they couldn't find. So, Mercedes Benz of Plano and Mercedes Benz Warranty agreed to do a good will repair which as we last spoke prior to thre repair was to replace my transmission. All this time, I thought I had a new transmission until December 2021. I'm not a mechanic, and I never would have known they deceived me until I started having transmission problems again. After having major car problems and being told it was my transmission, I was confident Mercedes Benz of Plano would back their repairs especially with them putting in a "new transmission", but they didn't. Through the interpretation of an independent mechanic listening as I spoke to the service manager, I was informed Mercedes Benz of Plano rebuilt my transmission instead of replacing it. The service manager was insisting to me that Mercedes doesn't rebuild transmissions but replaces them when the repair is in the main cavity of the transmission due to labor cost. However, when I brought my car back for repairs, I informed me that they replaced my K1 Clutch. I didn't know what that meant. Since then, I looked up how a K1 Clutch is replaced in a Mercedes transmission like mine, and the mechanic disassembled the "entire" transmission to get to the K1 Clutch which is a rebuild. Instead of Mercedes Benz of Plano protecting their reputation for honesty, integrity & quality and professional service, they told me I should have looked at my receipt when I picked up my car! I thought I was dealing a shade tree mechanic! Again, it took an independent mechanic to interpret the repair for me. I was shocked to hear this from Mercedes! BUYER/CONSUMER BEWARE! According to Mercedes management, you the consumer has the responsibility when picking up your car to know that they have repaired your automobile according to what they said. Why would I need Mercedes if I can diagnose and repair my car myself! To date, they still refuse to replace my transmission, and I'm paying for a car I can't drive. More