Mercedes-Benz of Plano - Service Center

Fast service. Conner was very helpful and took care of my car right away. Even got a free car wash Conner was very helpful and took care of my car right away. Even got a free car wash More

Service crew are wonderful, entertained me the moment I got there and waiting area is clean and neat got there and waiting area is clean and neat More

Eric Alejandrez Service Advisor of Mercedes Bens of Plano provided excellent service by keeping me informed on the status of repairs provided excellent service by keeping me informed on the status of repairs More

This was my first time dealing with MB plano since grapevine is closer to me and let me just say. if you have the option to go to grapevine PLEASE DO. Due to time constraints plano was able to get me grapevine is closer to me and let me just say. if you have the option to go to grapevine PLEASE DO. Due to time constraints plano was able to get me in. I went in for a quick service and a tire change (covered by my warranty) I dropped the car off on Wednesday and expected to pick it back up the same day. Needless to say that didn’t happen. I ended up picking it up on Friday after finally telling them I needed my car back especially without a loaner. They didn’t have my brand of tires which were on national backorder and proceeded to ask if I wanted to change all 4. Only 2 were covered by my warranty but the other two i would have to pay around 1200 just to change so I declined. Then suddenly the last tire was reserved so i had to wait ANOTHER DAY. (crazy that the dealership only had one tire, for a place that should be stocked, regardless that’s not the issue). I go friday night to pick up my car, i pay and leave and go home. The next day i hop into my passenger seat and notice my console screen cracked. a huge deal for me because i dropped my car off at a luxury dealership and expected it to be treated like a luxury car. I did not touch my car from friday night to saturday afternoon. From the drivers side the crack isn’t noticeable due to the screen and the angles but from the passenger side it looks like someone knocked it extremely hard. I go to call my service advisor (Zach, who actually is extremely nice and answers my calls) but anyone else there is rude and doesn’t get back to you. Daniel the service manager i presume was supposed to call monday so I get no call back (not surprising) He then calls and refuses to take accountability for the screen saying that someone probably tried to break into my car and steal the screen? (i have security cameras and park my car in the garage, so unless someone broke into my car on their lot it’s impossible) Gas lighting me into thinking i don’t take care of my car or that i should’ve checked when i got the car when in reality i just wanted to go home after waiting for my car for so long and it’s not noticeable from the drivers seat. Sorry for trusting my brand new car with a dealership that has a reputable name. MB of Plano has a terrible service experience and the fact that I witnessed an employee pulling a GT out of the service bay at high speeds is incredibly saddening since these employees treat our cars like joy rides. Just remember if you spend your hard earned money for a luxury vehicle you will not get luxury treatment or service at MB Plano. That is for a fact. take accountability for your employees where it counts because that will keep a customer whereas gas lighting a young female will come across and rude, sexist and ageist. More

Great customer service! ! Jeff Quimby was amazing. He made me feel special right when I pulled up. ! Jeff Quimby was amazing. He made me feel special right when I pulled up. More

Jay Henderson is the best! He always helps me and gets me in and out when needed. We moved from Park Cities Mercedes to Plano and we don’t live in Plano which says it all! He always helps me and gets me in and out when needed. We moved from Park Cities Mercedes to Plano and we don’t live in Plano which says it all! More

Awesome customer service! Hands down the best in Dallas! Will return for sure! They are super attentive! Hands down the best in Dallas! Will return for sure! They are super attentive! More

Excellent customer service by the entire team. From check in to check out my service representative Eli was there to answer all of my questions. If you desire white glove service then Mercedes Ben From check in to check out my service representative Eli was there to answer all of my questions. If you desire white glove service then Mercedes Benz of Plano is your dealership. More

Everything was fantastic! Upon pulling into the service bay, I was greeted and linked up with my service advisor immediately. Checking in and dropping off my vehicle with Jeff Upon pulling into the service bay, I was greeted and linked up with my service advisor immediately. Checking in and dropping off my vehicle with Jeffrey Quimby was extremely easy, fast and efficient. He communicated estimated costs and estimated service time. Jeffrey explained and set up the shuttle via Alto for me. The shuttle itself arrived within minutes and picked me up right by the service bay. I knew what vehicle to look for; the shuttle car was clearly marked. The ride was wonderful and offering this service is top notch and so very convenient and appreciated. I could track the progress of my vehicle throughout the day. I received notification when my vehicle was done. Pickup of my vehicle with Jeffrey was also just as quick and easy as it was dropping it off. Jeffrey was kind and extremely personable. My vehicle was cleaned inside and out which was a pleasant surprise! And the service B and my state inspection were all taken care of. Thank you again! More

My service rep- Stephen was great! Made the process painless! Would recommend highly to anyone! Made the process painless! Would recommend highly to anyone! More