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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,373 Reviews
Call Service Center (972) 599-0909

1,373 Reviews of Mercedes-Benz of Plano - Service Center

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February 17, 2025

Excellent staff in sales, service and finance. They make customers feel at home and appreciated. More

by adh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Lewis
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Feb 17, 2025 -

Mercedes-Benz of Plano responded

adh, thank you for sharing 5-stars! We're glad to hear our team is excellent and made you feel at home and appreciated! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 14, 2025

Very fast process to get service on 2 open recalls in mi car … everything went smoothly More

by edoardobaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
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Feb 15, 2025 -

Mercedes-Benz of Plano responded

edoardobaez, thank you for sharing 5-stars and noting a fast service visit! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 14, 2025

Andrew Solis is a class act. I come to your service dept because of him. He's more than earned my business and respect. More

by milwill26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Solis
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Feb 14, 2025 -

Mercedes-Benz of Plano responded

milwill26, thank you for sharing 5-stars and noting a successful service visit with Andrew! We appreciate your endorsement and mention that he is the reason you keep coming back. Let us know when we may serve you again. Best wishes!

February 13, 2025

As always( Aly and the rest of the service team provide top-notch service. Makes the experience pleasant, instead of annoying!!! More

by Juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Mercedes-Benz of Plano responded

Juli, thank you for sharing 5-stars and noting a successful service visit with Aly! We appreciate your endorsement. Let us know when we may serve you again. Take care. Best wishes!

February 13, 2025

Impress that this dealership is really going for the goal- be the BEST! Can’t help not to say Thank You! More

by Mercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Richard Morones and Service Aly Lalani
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Feb 14, 2025 -

Mercedes-Benz of Plano responded

Mercy, thank you for sharing 5-stars and noting a successful service visit with Aly! We appreciate your endorsement. Let us know when we may serve you again. Take care. Best wishes!

February 13, 2025

Jay is awesome! He is very knowledgeable, realistic, and attentive to his customers. If you can choose any service advisor, choose him. More

by douglas.c.brennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Feb 13, 2025 -

Mercedes-Benz of Plano responded

douglas.c.brennan, thank you for sharing 5-stars and noting your experience with Jay! We love hearing he was knowledgeable, realistic and attentive! We look forward to serving you additionally next time. Take care. Best wishes!

February 12, 2025

Luis was very pleasant to deal with. Very courteous and responsive. First class service at this dealership. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - service department
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Feb 13, 2025 -

Mercedes-Benz of Plano responded

Wayne, thank you for sharing 4-stars and noting your experience with Luis. We love hearing he was courteous and responsive and we look forward to serving you additionally next time when we may strive for the 5th star. Take care. Thanks again!

February 12, 2025

Had an amazing experience . Luis Ramirez is a so professional and an amazing customer service representative! More

by ordonezpfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez was so professional and so much help
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Feb 12, 2025 -

Mercedes-Benz of Plano responded

ordonezpfc, thank you for sharing 5-stars! We're happy to hear Luis Ramirez is professional and provided an amazing experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 10, 2025

Mercedes-Benz Plano did an excellent job on my last service appointment. Timely scheduling and service were both appreciated. My Service Provider, Patrick, was professional and responsive. I would re More

by janaml1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Feb 10, 2025 -

Mercedes-Benz of Plano responded

janaml1126, thank you for sharing 5-stars! We're happy to hear Patrick is professional and responsive! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 10, 2025

Great service, good communication, friendly. I would recommend this dealership to anyone in the market. More

by darren.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robles
Report | Print
Feb 10, 2025 -

Mercedes-Benz of Plano responded

darren, thank you for sharing 5-stars! We're pleased to hear our team is communicative, friendly and provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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