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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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March 23, 2022

My service tech kept me informed of progress on my vehicle and clearly explained the work that needed to be done on my vehicle More

by bedotolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriquez service tech
Mar 23, 2022 -

Mercedes-Benz of Plano responded

bedotolo, thank you for sharing 5-stars! We're happy to hear your service tech kept you informed and explained the work that needed to be done! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 23, 2022

I went to another Merceds Benz service department, before coming to Mercedes Benz of Plano. I thought this other place was ripping me off and they were. They was gonna charge me double than what Mercedes of More

by rsuttonjesus@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay 5
Mar 23, 2022 -

Mercedes-Benz of Plano responded

rsuttonjesus@gmail.com. thanks for 4-star feedback! We see you went to another dealership prior who quoted you double what we charged but still gave us 4 out of 5 stars across the board. If you have feedback on how we can earn the fifth star on future engagements, we'd love to hear from you at social@MBPlano.com with details on how we can better serve you moving forward. We're pleased you had a positive experience with us and we look forward to serving you again next time and earning the fifth star! Take care!

March 23, 2022

Great service team, friendly and thorough in the service of my vehicle. Highly recommend them for any service needs. More

by jamesfutrell56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimbly
Mar 24, 2022 -

Mercedes-Benz of Plano responded

jamesfutrell56, thank you for sharing 5-stars! We're happy to hear our service team is friendly and thorough! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

March 23, 2022

Brilliant service and treatment of customers. Free pick up and drop service. One can go for snacks or coffee etc while they're waiting. More

by rocky.dayaramani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Damita Kynard
Mar 24, 2022 -

Mercedes-Benz of Plano responded

rocky.dayaramani, thank you for sharing 5-stars! We're happy to hear our service and treatment of customers is brilliant! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 23, 2022

Their customer service was great. My car service was done and my questions answered. Appreciate your service. More

by Etarocksusan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leduc
Mar 24, 2022 -

Mercedes-Benz of Plano responded

Etarocksusan, thank you for sharing 5-stars! We're happy to hear our service is great! We appreciate your endorsement. Let us know when we may serve you additionally! Thanks again!

March 22, 2022

I would like to complement Zack Vunk for his professional, efficient, and punctual service. It could not have been a more pleasant experience. More

by happynelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Vunk in service was great!
Mar 22, 2022 -

Mercedes-Benz of Plano responded

happynelson, thank you for the 5-star review! We're glad to hear Zack Vunk is professional and efficient! We're pleased you had a pleasant experience and look forward to serving you additionally next time! Take care!

March 22, 2022

Eli was wonderful and kept me updated through the entire process. Thank you so much for the speedy service. More

by sheena
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Mar 23, 2022 -

Mercedes-Benz of Plano responded

sheena, thank you for sharing 5-stars! We're happy to hear Eli was wonderful and kept you updated! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

March 22, 2022

Connor was very professional. He provided prompt follow ups as promised. Helped out with some questions i had with vehicle settings. Great service. He gets a gold star More

by LS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor MB Plano
Mar 23, 2022 -

Mercedes-Benz of Plano responded

LS, thank you for sharing 5-stars! We're happy to hear Connor was professional and provided prompt follow ups! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 22, 2022

Great service! Fast, reliable, high quality. Excellent customer focus. Clear breakdown of the repairs and adjustments performed. More

by fernando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
Mar 23, 2022 -

Mercedes-Benz of Plano responded

fernando, thank you for sharing 5-stars! We're glad to hear our team provided fast, reliable, high quality service! We appreciate your endorsement. Let us know when we may serve you additionally! Thanks again!

March 21, 2022

Great and very professional customer service. Service advisor Aly is the best! Will definitely recommend the dealership. More

by stanleyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ortega
Mar 21, 2022 -

Mercedes-Benz of Plano responded

stanleyc, thank you for your 5-star review! We're glad to hear Aly provided you with great and professional customer service! We look forward to serving you additionally next time! Take care!

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