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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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March 21, 2022

Plano Mercedes exceeded my expectations on service, options for my service and respect. Thank you to the entire team from start to finish. More

by Rate your experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
Mar 21, 2022 -

Mercedes-Benz of Plano responded

Thank you for your 5-star review! We're glad to hear our team exceeded your expectations! We look forward to serving you additionally next time! Thanks again!

March 21, 2022

My CLS was repaired quickly and lower than estimated. Thanks Mark and the team. The only issue I had with visit was the driver side floor mats had oily foot Fri ts on them. I was able to "resolve" the More

by jhilt391
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henley
Mar 21, 2022 -

Mercedes-Benz of Plano responded

jhilt391, thank you for your 4-star review! We're happy to hear Mark and our team got your CLS repaired quickly and lower than estimated! We look forward to serving you additionally next time! Best wishes!

March 21, 2022

Jay is the very best. He is the reason I drive a Benz. Thank you. More

by cestermyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Mar 22, 2022 -

Mercedes-Benz of Plano responded

cestermyer, thank you for the 5-star review! We're happy to hear Jay is the reason you drive a Mercedes! We're pleased you had a positive experience and look forward to serving you additionally next time! Take care!

March 21, 2022

Dealership is very goor for customer service. Dealership helped us to custom order our GLS 450 AMG style and we are very happy More

by Jaspreet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 22, 2022 -

Mercedes-Benz of Plano responded

Jaspreet, thank you for the 5-star review! We're happy to hear our team helped you customer order your GLS 450 AMG and that you're very happy! We're pleased you had a positive experience and look forward to serving you additionally next time! Thanks again!

March 21, 2022

Mercedes-Benz of Plano was excellent getting my car towed in to the shop late on a Friday evening, communicating the issues and getting the car quickly fixed and back to me on a Monday! Very highly recommen More

by Txdaltons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 22, 2022 -

Mercedes-Benz of Plano responded

Txdaltons, thank you for the 5-star review! We're glad to hear our team was helpful and communicative! We're pleased you had a positive experience and look forward to serving you additionally next time! Best wishes!

March 21, 2022

Great customer service. I really appreciate Stephen help, he won’t hesitate to go extra to fix the small issues for us. He provides honest feedback on maintenance and repair More

by Lisa.tseng2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 22, 2022 -

Mercedes-Benz of Plano responded

Lisa.tseng2020, thank you for the 5-star review! We're happy to hear Stephen was helpful and provided you with honest feedback! We're pleased you had a positive experience and look forward to serving you additionally next time! Thanks again!

March 21, 2022

Zach Vunk, service advisor, gets an A++. Extremely helpful, courteous, detailed, and gives attention to each and everyone of his customers. He truly makes taking your car to the dealership a More

by LBoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Vunk in service
Mar 22, 2022 -

Mercedes-Benz of Plano responded

LBoz, thank you for the 5-star review! We're glad to hear Zach Vunk is helpful and courteous! We're pleased you had a positive experience and look forward to serving you additionally next time! Best wishes!

March 21, 2022

Absolutely the best auto dealership and employees I have ever done business with over the last forty years. Would highly recommend them to anyone in the market for new vehicle. More

by gregbrn@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alykhan Lalani
Mar 21, 2022 -

Mercedes-Benz of Plano responded

gregbrn@att.net, thank you for your 5-star review! We're happy to hear our team our team provided you with the best dealership experience you've had and earned your recommendation! We look forward to serving you additionally next time! Best wishes!

March 21, 2022

Best service department and service technician ever! Aly gets the job done! We are totally satisfied. More

by Avey DeVine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Mercedes-Benz of Plano responded

Avey, thanks for the 5-stars! We're happy to hear Aly got the job done and made sure you were satisfied! We're pleased you had a positive experience with us and we look forward to serving you again next time! Best wishes!

Mar 21, 2022 -

Avey DeVine responded

Thank you for publishing this review…I meant every word. 😍

March 20, 2022

The work was done as described, delivered on time and Aly my advisory was very professional and courteous. More

by Tad Parnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Mar 21, 2022 -

Mercedes-Benz of Plano responded

Tad, thanks for the 5-stars! We're glad to hear Aly was professional and courteous! We're pleased you had a positive experience with us and we look forward to serving you again next time! Take care!

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