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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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March 17, 2022

Service need was efficiently handled and ready for pick up upon my arrival at the dealership as discussed. More

by rickjakmas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Mitchell
Mar 18, 2022 -

Mercedes-Benz of Plano responded

rickjakmas, thanks for the 5-stars! We're happy to hear your service was handled efficiently! We're pleased you had a positive experience with us and we look forward to serving you again next time! Thanks again!

March 17, 2022

Did a great job! The team was very helpful and was in and out for my B7 maintenance. More

by Chuck.steinke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Chuck.steinke responded

Everything went well.

Mar 17, 2022 -

Mercedes-Benz of Plano responded

Chuck.steinke, thanks for the 5-stars! We're glad to hear our team was helpful! We're pleased you had a positive experience with us and we look forward to serving you again next time! Thanks again!

March 16, 2022

They are always efficient and take excellent care of my vehicle. I wouldn’t hesitate to recommend this dealership to a friend More

by Claferney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 17, 2022 -

Mercedes-Benz of Plano responded

Claferney, thanks for the 5-stars! We're happy to hear our team always takes excellent care of you and your vehicle! We're pleased you had a positive experience with us and we look forward to serving you again next time! Thanks again!

March 16, 2022

Mark Henley as always did an exceptional job on informing and explaining the service needed for my GLK!! More

by missjackie02000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Mar 16, 2022 -

Mercedes-Benz of Plano responded

missjackie02000, thank you for your 5-stars! We're glad to hear Mark Henley did an exceptional job informing and explaining your necessary service! We're pleased you enjoyed your experience and we look forward to serving you additionally next time. Best wishes!

March 16, 2022

Everyone customer service was great. Steven explained everything to me and has great customer service. 😊 More

by zipporahnealchang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven in service department
Mar 16, 2022 -

Mercedes-Benz of Plano responded

zipporahnealchang, thank you for your 5-stars! We're glad to hear Steven explained everything to you and had great customer service! We're pleased you enjoyed your experience and we look forward to serving you additionally next time. Take care!

March 15, 2022

I took my car to another dealership 3 times for the same problem. Each time they kept the car 2 or 3 weeks and it wasn’t repaired. The first time I brought it to Mercedes Plano it was repaired correctly i More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Mar 15, 2022 -

Mercedes-Benz of Plano responded

Angie, thanks for the 5-stars! We're glad to hear our service was outstanding and our staff was professional and efficient! We're pleased you had a positive experience with us and we look forward to serving you again next time! Take care!

March 15, 2022

Aly is my service advisor and he has made my experience here incredible. If you have a Mercedes’ and want a luxury experience see him! This location is always clean, quick and friendly! More

by mckinneya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
Mar 15, 2022 -

Mercedes-Benz of Plano responded

mckinneya, thanks for the 5-stars! We're happy to hear Aly made your experience incredible! Additionally, thank you for noting the rest of our team is always quick and friendly! We're pleased you had a positive experience with us and we look forward to serving you again next time! Take care!

March 15, 2022

Clean facility, professional and very competent employees was the experience I had. Will definitely return in the future. More

by Robby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Mar 16, 2022 -

Mercedes-Benz of Plano responded

Robby, thank you for your 5-stars! We're glad to hear our team was professional and competent! We're pleased you enjoyed your experience and we look forward to serving you additionally next time. Thanks again!

March 14, 2022

I had very pleasant experience with Zach, even though I was waiting for my delivery. It was worth the wait as issues were addressed same day. People think Mercedes dealer ship charges high for service/repa More

by Venkatesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Vunk
Mar 14, 2022 -

Mercedes-Benz of Plano responded

Venkatesh, thanks for sharing 5-star praise! We're glad to hear you had a pleasant experience with Zach and that the rest of our team provided you with a Mercedes Benz experience! We appreciate your endorsement. See you next time. Thanks again!

March 14, 2022

Great experience with Jeff. Really appreciate everything that he does to make the service better. Thanks Jeff and thanks team!! More

by perky_tarp_0o
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Mar 14, 2022 -

Mercedes-Benz of Plano responded

perky_tarp_0o, thanks for sharing 5-star praise! We're glad to hear Jeff provided a great experience and earned your recommendation! We appreciate your endorsement. See you next time. Take care!

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