Mercedes-Benz of Plano - Service Center

I Hava always had an amazing experience when I go to Mercedes in Plano. This young man was amazing from the start and the end making sure he keep me informed on my services. Thank you Jorge for you for Mercedes in Plano. This young man was amazing from the start and the end making sure he keep me informed on my services. Thank you Jorge for you for going beyond what you was supposed to do. More

They didn’t diagnostic my car as it should it was bad experience they didn’t check the suspensions , one of the rims has bend from inside experience they didn’t check the suspensions , one of the rims has bend from inside More

I've consistently had a great experience with Stephen in the Service Department. He is professional, courteous, well-experienced, knowledgeable and simply delivers the best service to his clients! the Service Department. He is professional, courteous, well-experienced, knowledgeable and simply delivers the best service to his clients! More

Eric was very pleasant, professional and friendly. Car was spotlessly clean when picked up. Great experience! Car was spotlessly clean when picked up. Great experience! More

Mike from the service department was awesome. I love the VIP treatment. Love Mercedes Benz I love the VIP treatment. Love Mercedes Benz More

Awesome customer service! Completely unmatched by any other local dealership. My visits are always seamless, whether I have an appointment or emergency visit. Completely unmatched by any other local dealership. My visits are always seamless, whether I have an appointment or emergency visit. More

Have been going to this dealership for service. Been treated well & fair by service advisor (luck maybe) just Like Chuck P & Z, my new advisor Ali is pleasant to work with. Listens to my concerns w Been treated well & fair by service advisor (luck maybe) just Like Chuck P & Z, my new advisor Ali is pleasant to work with. Listens to my concerns with the car, give me reasonable advice & options. I appreciate him, too, for his professionalism. He doesn’t convey any condescending attitude. (Towards me as a woman who happens to like driving fast cars). More

good service, high prices, nice facility, great service rep,, quality service, very very very helpful rep,, quality service, very very very helpful More

I have 17 years experience with MB Plano they have always exceeded my expectations. They always work to satisfy me. exceeded my expectations. They always work to satisfy me. More

Several months ago, I took my 2020 S63 to MB Plano for engine light. This was my first experience with this dealership. To say I was disappointed with the service is an understatement. I was greeted by se engine light. This was my first experience with this dealership. To say I was disappointed with the service is an understatement. I was greeted by service advisor Brian Locke who told me he would update me later that day with the status of the repair. When I did not receive a call, I called to get a status. He told me he thought it was the water pump but needed to run multiple diagnostic tests to confirm. This process continued for 2 weeks when they did confirm that it was the radiator and they will order the parts and begin repair. The repair along with couple other minor repairs took another week. Unfortunately, one of the repairs needed a part to complete which they did not order during the 3 weeks they had my car. Due to lack of foresight, it took nearly another week to complete the repairs. After 4 weeks, I picked up my car; I realized 2 of the repairs were not repaired correctly. I phone Brian who asked me to bring the car back. He took the car back to show the technician, he told me he would have to look into which part needs to be replaced and he would contact me. That was the last time I spoke with Brian. I left him 4 messages without one retune calls. I left couple message for service manager Daniel Adams but never received a callback. With no response, I next left couple messages for service director Stephen Rand. Again, no response. This lack of communication and response from MB Plano indicates lack of care which begins with service advisor right up to the service director. I expected much better from so called premium dealer, but it seems customer service is not priority at MB Plano. I would never recommend this car dealership to anyone. More