Mercedes-Benz of Plano - Service Center

Worst MB dealership experience . I took my 2011 C300 on 11/06/2021 for oil change and replacing a bulb. When I was driving back home in my car, I noticed large amount of white smoke coming from under the h 11/06/2021 for oil change and replacing a bulb. When I was driving back home in my car, I noticed large amount of white smoke coming from under the hood. I stopped the car immediately and opened the hood ( it was very very hot). I noticed copious amounts of engine oil under the car and smoke bellowing from the engine. I got the vehicle towed back to dealership and had it inspected . They acknowledged that the lube tech didn't tighten the oil cap , causing oil under pressure to fall on hot engine components and producing the smoke. I will never, ever take my cars to this deal ship again. Avoid this dealership at all costs ! More

Great & timely response to roadside service. Brought a battery, & problem resolved. Thank you so much battery, & problem resolved. Thank you so much More

Zack was so effective for service works for our MB. Many thanks !!! We will take our car for the service next year Many thanks !!! We will take our car for the service next year More

We were able to schedule an appointment when a loan car was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at my milage, picked up the loaner and went about our day. A call that afternoon advised that more time was needed to finish the work. The next day, as promised it was ready. The work was complete, the cost was as stated and staff was very courteous even though it appeared they were working at capacity as most service oriented businesses seem to be these days. This was my first time in but you have earned my future business! More

Excellent service! Very professional. Never had an issue in the past 5 years. No problems whatsoever. in the past 5 years. No problems whatsoever. More

Met me on arrival promptly, had me ready to leave quickly. The A service took 6-7 hours. I didn’t get a loaner and didn’t ask for one. On return they washed my car and cleaned the interior. Overall g quickly. The A service took 6-7 hours. I didn’t get a loaner and didn’t ask for one. On return they washed my car and cleaned the interior. Overall good customer service. More

Great service from Chad once again. Keeps me posted through the service process and is very polite and professional. Feels like personal service which I greatly appreciate. He works with my lifetime wa through the service process and is very polite and professional. Feels like personal service which I greatly appreciate. He works with my lifetime warranty company so I don't have to be bothered by it and explains charges i need to cover in ways I understand and can approve not having questions left.. Will always come back. More

I took my vehicle in for service and was very pleased with the service and honesty I received from Ben. I was very impressed with my experience and had to leave a review. Thank you so much Ben! with the service and honesty I received from Ben. I was very impressed with my experience and had to leave a review. Thank you so much Ben! More

Good communication skill on issue or need for my MB. Service was completed on time. Service was completed on time. More

Had a potential gasoline leak. Was able to get in that afternoon and had resolution to the problem by next morning. Picked up car on time with nice car wash. Thank you, Jay afternoon and had resolution to the problem by next morning. Picked up car on time with nice car wash. Thank you, Jay More