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Mercedes-Benz of Portland
Portland, OR
2,503 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,503 reviews
November 03, 2022
When scheduling my service, I requested a ride to work not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just o not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just over 3k miles. When I finally when in for my appt, the service rep was cold and unempathetic. I was informed There was a piece of tape lodged in the vents and it would be $225 to remove it. I asked for the piece of tape and was shown but wasn’t allowed to touch it. Service rep All of a sudden showed empathy with a warm tone in his voice when he told me he talked with management, and how he just couldn’t see how we can charge me… the. Tone changed when he knew a survey could be sent to me. Between my spouse and I over the past 12yrs, we’ve purchased and/or leased 7 vehicles… this was the most absolute worst service we have ever received hands down. This is Mercedes. With so many other options, this really got to me More
by ABEL97203
Verified CustomerEmployees Worked With
Sean Popplewell
November 01, 2022
Acted surprised that I came for my appointment and even though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't c though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't care whether you're a returning customer or not. You also cannot sell your lease and are forced to buy it first, appointments are a month ahead and the whole feel is 82nd now adays. No incentive whatsoever other than taking your money. More
by FARAHMUSTAFA123
Employees Worked With
Nickolas Kalantari, Mark Tower
November 01, 2022
I bought a certified car in September and was told they would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an ap would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an appointment for October 17. About an hour into the appointment I was told the key had not came in and that it was in back order. I waited a whole hour before someone noticed that! Really -( I was also given a number to call and text, when I text the number no one has ever responded. I haven’t received good service. I hope someone will reach out to me once the key finally comes in. Outside of that the sales department treated me very well. More
by Latoshalewis2003
Employees Worked With
Alvin Joswick
November 01, 2022
They are very professional and they listen to my concerns. They helped fix another problem that showed up while being there for an oil change. They go above and beyond to make sure my car is in exce concerns. They helped fix another problem that showed up while being there for an oil change. They go above and beyond to make sure my car is in excellent shape. More
by Fla
Employees Worked With
Mark Tower, Mekonnen Wossene
November 01, 2022
Good service to us. . thank q so much for all u do ... I really appreciate it . thank q so much for all u do ... I really appreciate it More
by ROSECASSERA
Employees Worked With
November 01, 2022
Good communication regarding service. Location is a bit inconvenient and amenities in the waiting area are not as good as the deal where I bought my last 2 vehicles. Location is a bit inconvenient and amenities in the waiting area are not as good as the deal where I bought my last 2 vehicles. More
by JLWNGA
Employees Worked With
Samuel Kim, Mark Tower
November 01, 2022
Just dropped my car, took a coffee and then Andy help me out to get through the process in a really smooth way. Have to wait for a while but after an hour or so got my car washed and shining. Great work! out to get through the process in a really smooth way. Have to wait for a while but after an hour or so got my car washed and shining. Great work! More
by Maxi VG
Employees Worked With
November 01, 2022
I have always gotten good service from Mercedes’ of portland until now I brought a new S580 and took a while to get the part in and still didn’t fix the problem portland until now I brought a new S580 and took a while to get the part in and still didn’t fix the problem More
by WALTERLEWIS6
Employees Worked With
Brandon Godbey
