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Mercedes-Benz of Portland
Portland, OR
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,502 reviews
September 14, 2022
I had my car in to have the interior detailed. I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. Bu I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. But, when I was picked up following the detail work, I discovered that my car, without my knowledge or agreement, was used to hall a large box that filled my already full trunk. So large that they had to put the read seats down. Among other items in the trunk was a $2,500 antique Persian Rug. I am not at all pleased with this. I'm also wondering if customers cars are routinely used as delivery vehicles? Also, every time I have my car serviced the seat is repositioned and then not returned to where I had and want it. Sometimes, radio stations are changed and left on the changed setting. This just seems inconsistent. Kenneth Andert More
by KLAANICCA
Verified CustomerEmployees Worked With
Mark Tower
September 13, 2022
Expensive service and reasonable service but less than I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. I’d expect for the price point. Nothing really positive or negative to say other than it wasn’t anything I’d brag about to friends or family. More
by kevinsanchez04
Employees Worked With
Don’t remember
September 12, 2022
Trying to get a person to answer the phone is next to impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, speci impossible. When I’ve left a message i didn’t a timely call back. Just had a oil change. A week later my vehicle said maintenance was needed, specifically an oil change. Would have thought the vehicle computer would have been reset or did the oil actually get changed? More
by Sherry
Employees Worked With
Mo Abujamous
September 08, 2022
The service department was very thorough and patient with me as a articulated my needs. They put my mind at ease and made me a believer in Mercedes-Benz! me as a articulated my needs. They put my mind at ease and made me a believer in Mercedes-Benz! More
by ppb28653
Employees Worked With
Mark Tower
September 08, 2022
Service was great. They also checked for any recalls and fixed them while completing service A. I highly recommend this dealership. They also checked for any recalls and fixed them while completing service A. I highly recommend this dealership. More
by STEVEN.AUSTIN
Employees Worked With
Rod Soprito
September 07, 2022
Came down from Camas, sat for 4 hours to diagnose the problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons problem. No work done. Brought the car back, was given a dirty GLC loaner with 1/4 tank of gas. Brought it back with 1/4 tank of gas…I put 3 gallons in. Was charged $6 by your dealership. My service was over $10,000 on my S63 AMG. $6 in gas…lol. Will take all our cars to Wilsonville (our S63AMG, E63AMG, G500, SL550 and GLC 300). All that for $6…..even though I brought it back with the same level of gas. I thought about washing the loaner too…glad I didn’t. More
by MW
Employees Worked With
Sean
September 07, 2022
Great dealership! Had no issues with the transaction. Traded in my previous car and got a new car from them, everything went smoothly and whenever I had a question I w Had no issues with the transaction. Traded in my previous car and got a new car from them, everything went smoothly and whenever I had a question I was able to get a hold of representatives right away. Delivery of my vehicle was fast and easy. definitely recommend this dealership More
by MARLON_MINA
Employees Worked With
