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Mercedes-Benz of Portland

Portland, OR

4.4
2,289 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,290 reviews

February 09, 2022

Customer service has not been up to standard. Communication is not good. Service center over charges and misleads More

by Kiren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Acevedo
February 09, 2022

Very quick and friendly service. Was informed on recommendations fairly promptly. I am new to the Mercedes’ world, as I inherited the vehicle, and was surprised it didn’t cost as much as I expected More

by byrowilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Mercedes-Benz of Portland responded

Hello, welcome to the Mercedes-Benz family! We are pleased to know your service quote was less than expected and would like to thank you for taking the time to share this feedback following your first visit with our team. Should you have any questions about your new-to-you Mercedes please don't hesitate to reach out. We are here to help.

February 08, 2022

Recommended unnecessary service, oil level was low after oil change and left engine covering dirty. More

by PONTIC
Recommend Dealer
No
Employees Worked With
Andrew koontz
February 06, 2022

Called 4 days ago to say we have not received our license plates and our temp is expiring tomorrow. Haven’t heard back yet. So new car is parked and not legal. What’s the deal??? More

by RAEHANSEN
Recommend Dealer
No
Employees Worked With
Duncan Ostrander
Feb 09, 2022 -

Mercedes-Benz of Portland responded

Hi Rae, I regret to learn you have not received your plates from the DMV. When possible, please reach out to me at the number below and I would be happy to assist you as best I can. Thank you, 503-525-6241 Duncan Ostrander Sales Manager

February 05, 2022

Excellent service and communication by the staff. The required parts had to be ordered from Germany and I was made aware of the unforeseen delay and subsequently notified every step of the way until the More

by Scott McDaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Acevdo
Feb 08, 2022 -

Mercedes-Benz of Portland responded

Hi Scott, I'm pleased to know our team was able to get these parts ordered for you and keep you updated every step of the way. Thank you again for choosing Mercedes-Benz of Portland. We hope to have you back for any future needs.

February 05, 2022

Great service; no high pressure sales tactics.I would absolutely buy from these folks when next I need to. More

by EARTHKWAQUE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Duncan Ostrander, Samuel Kim
Feb 08, 2022 -

Mercedes-Benz of Portland responded

Congratulations on your new-to-you Audi! Our team is pleased to know you enjoyed your experience. We look forward to having you back for any future car care or purchasing needs.

February 05, 2022

The service was completed ahead of schedule and the staff is always friendly and polite. The one thing I am not a fan of is your outsourcing of the scheduling, they are not helpful at all!! More

by RICKSAUNDERS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Mercedes-Benz of Portland responded

Hi Rick, thank you for this honest feedback. I would like to assure you your concerns regarding scheduling will be shared with our team. In the meantime, I truly appreciate you highlight the positive aspects of your visit.

February 03, 2022

Everyone was pleasant and helpful. I am in love with my new vehicle! Great service, good coffee, reliable vehicles. Cannot say enough good things about my experience More

by Camille
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeseph Edgerly
Feb 04, 2022 -

Mercedes-Benz of Portland responded

Congrats on your new car, Camille! We appreciate the time you took to leave us this positive feedback and we hope you will consider us again for future services.

February 03, 2022

They were extremely accommodating. Chan made sure all the details were explained and made buying my G550 a special occasion. Mylee is extremely thorough and made my 5th Mercedes purchase a breeze. More

by MELISSA.MASON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chan Saechao, Duncan Ostrander
Feb 04, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave us this positive feedback, Melissa! We are thrilled to hear about your experience with our sales team and hope you are enjoying that new Mercedes!

February 01, 2022

Very pleasant customer service and willingness to assist with understanding and knowledge having compassion for my needs. More

by lornacarter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Mercedes-Benz of Portland responded

Hello, our team is happy to have assisted with your questions and concerns regarding your vehicle. I'm pleased to know these were resolved and you are back on the road. If there is anything additional we can do for you please feel free to visit us again!

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