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Mercedes-Benz of Portland
Portland, OR
2,527 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,527 reviews
March 23, 2022
The staff is knowledgeable and effective. Over all I satisfied for the service I received on the process of purchasing the car Over all I satisfied for the service I received on the process of purchasing the car More
by KIBUR65
Verified Customer
March 22, 2022
Disappointed that loaners are unavailable for class A services, oil change, that took two hours to complete for an appointment. Any service that takes longer than hour to complete should be provided tra services, oil change, that took two hours to complete for an appointment. Any service that takes longer than hour to complete should be provided transportation. My car was washed, but the plastic mats were not washed, yet they offer vacuuming of the cloth mats, They should provide a basic inside and out cleaning of the plastic mats and cleaning of the windows. Also, there were oil finger prints on my side door and oil on the-outer door rim, and there was no protection paper mats on the floor. The service person did come clean it off with a spray when I asked. Lastly, I asked a question about the car services to the receptionist while the service man was gone, and they never followed up. I had to ask the service person after not hearing any answers for over an hour. Quality, prompt service is what I expect at these prices, and I would rather get a quick oil change at Jiffy Lube than wait for lack of communication and a dirty, oily car. More
by DENISE_H44
Employees Worked With
I do not know their names
March 22, 2022
Requested a call back 3x- no one ever reaches out. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. More
by KMOD_90
Employees Worked With
Mark Tower
March 21, 2022
Took my car in to be serviced which included changing the fuel filter. Upon returning home with my car, after the service, I smelled fuel and found a major fuel leak coming from the fuel lines connecting to fuel filter. Upon returning home with my car, after the service, I smelled fuel and found a major fuel leak coming from the fuel lines connecting to the fuel filter they had just replaced. There was a puddle of diesel fuel on the engine and fuel was dripping from the car. This could have caused a fire! I immediately called and texted the service center, no one responded and I had to try again the following business day. The service center told me I had to arrange to have my vehicle towed and they took two days to diagnose and fix their mistake. Then they wanted to charge me almost $300 to fix the fuel leak that they caused and had failed to notice during the first service visit. They did finally agree to not charge me to fix their mistake but acted like they were doing me a huge favor by doing so. No one apologized for missing a major fuel leak that could have caused a fire, and the entire process took a week with no offer of a loaner vehicle or any compensation for my inconvenience. This was a major mistake on the part of their service department and shows severe negligence and lack of experience, professionalism and common courtesy to their customers. We will NEVER use Mercedes Benz of Portland for any service needs and highly advise anyone who values their own safety to avoid them at all cost! More
by BLESSINGWINDS
Employees Worked With
Mark Tower
March 20, 2022
Very nice to deal with. Had product available. Could have used more education about the “bells and whistles “ of the car. Very kind and made me, a single woman, feel comfort Had product available. Could have used more education about the “bells and whistles “ of the car. Very kind and made me, a single woman, feel comfortable More
by GINA29
March 20, 2022
Overall a good experience, couple of issues to rectify, still waiting for my license plate still waiting for my license plate More
by MIKE3POINT0
Employees Worked With
March 20, 2022
Very clean and professional. I really like the management team and Chen. They were respectful. I appreciate the experience. You will have future business from me again. I really like the management team and Chen. They were respectful. I appreciate the experience. You will have future business from me again. More
by LEOLAPIN
Employees Worked With
Chan Saechao
March 17, 2022
What I can say ! Mitchell , Duncan , Mylee all were great to work with . Process was smooth , and I got exactly What I wanted . Will do business with them again . Mitchell , Duncan , Mylee all were great to work with . Process was smooth , and I got exactly What I wanted . Will do business with them again . More
by Maher762003
