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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,252 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,252 reviews

January 12, 2024

Got my CLS in and out very quickly. Service was outstanding, I could not be happier!!! More

by Richard
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thanks for taking the time to share your experience, Richard! We're glad to know our team at Mercedes-Benz of Portland got you back on the road in no time. Travel safe and come see us again whenever we can next be of service!

Helpful
January 12, 2024

Mylee, Edward, Duncan and team are awesome. ..no complaints or concerns. Front office secretary and parts team is very friendly. More

by CALLAWAY4343
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that our team at Mercedes-Benz of Portland provided you with an excellent experience! We appreciate your positive feedback and look forward to assisting you again in the future. Safe travels!

Helpful
January 12, 2024

The service team was unresponsive to calling me back about services performed The service team was unresponsive to calling me back about services performed. They said service manager would call back and More

by rmbaba
Recommend Dealer
No
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience with our service team. We strive for excellent communication and it seems we've missed the mark in this instance. I'd like to personally look into this matter, so please reach out at your earliest convenience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Helpful
January 12, 2024

Very nice and great environment. Friendly knowledge and very helpful. Take care of all my issues with my car and recommendations. More

by PORTLAND4LIFE420
Recommend Dealer
Yes
Employees Worked With
Bella
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience at Mercedes-Benz of Portland! Our team is always here to help with any car issues and provide recommendations. Thank you for the great review!

Helpful
January 12, 2024

The Dealership manager and service person listened to me and fixed my concern. They gave me WOW service! More

by T.GAY40
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood/ Cecelia Delgado
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Jan 12, 2024 -

T.GAY40 responded

Thank you

Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to have provided exceptional care and hope to get the opportunity to serve you again down the road.

Helpful
January 12, 2024

Really great. Super easy... Well done. Like getting the car washed Called me right when done More

by DAVIDS17
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Hello David, we pleased to know you had a smooth experience with our team at Mercedes-Benz of Portland. Working with you was our pleasure and we hope to get the opportunity again down the road.

Helpful
January 12, 2024

It was thoroughly checked and appreciated the customer service that I received If something else should go wrong with my MB this will be the place I come to for service More

by Angelaakil
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Angela, we're glad to know you had a positive experience with our team at Mercedes-Benz of Portland. We look forward to being your go-to service center for any future needs!

Helpful
January 11, 2024

Start to finish I wanted for nothing during my experience. The level of customer service consistently experienced at Mercedes of Portland is unrivaled. More

by THERRERA
Recommend Dealer
Yes
Employees Worked With
Alvin
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know that you had a top-notch experience from start to finish at Mercedes-Benz of Portland. Our team is dedicated to providing the best customer service possible, and we appreciate your recognition!

Helpful
January 11, 2024

Not great, it took nearly 4 months to get my car back. Communication was not exceptional and I'm just happy to finally get my vehicle back. More

by DERIKQUINN
Recommend Dealer
No
Employees Worked With
Andy Ruiz
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Jan 17, 2024 -

Mercedes-Benz of Portland responded

Derik, I'm sorry to learn about the delay in getting your car back and any communication issues you experienced. We aim for a high standard of service and it seems we fell short this time around. If there's anything more you'd like to discuss or if we can assist further, please don't hesitate to get in touch with us directly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Helpful
January 04, 2024

Great staff. Very easy to understand. Everywhere was clean. Everyone listened to the questions, in fact more often they wanted to explain even more. Cannot recomm More

by MJONES62
Recommend Dealer
Yes
Employees Worked With
Nickolas Kalantari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know that you had a positive experience with our team at Mercedes-Benz of Portland. We always aim for clear communication and cleanliness in our dealership, so it's great to see this reflected in your visit. Thank you for the recommendation!

Helpful
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