Mercedes-Benz of Portland

I came in on a factory recall on my vehicle. In fact there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for fu there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for future repairs. When I arrived and told the man greeting me and taking possession of my car he had no idea of the recall and had no intelligent advice. I told him what I had done and my conversation via MZB and showed him the mailer I received yet he still had no idea of what to do or say. He made no attempt to look into it and left me hanging with no progress or direction to go. I felt this to be very poor representation by this dealer and this personnel. I think I am being generous by giving a two star rating. I am very disappointed. More

After having my car for multiple days for service that I was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have no was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have not received a response. I really enjoyed the loaner and had planned on looking into a new lease, but at this point I am reconsidering. More

Always very courteous and responsive. They always keep you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! More

The team did a great job on my car, and it was sparkling clean to boot. However, I was a bit disappointed that when I scheduled my visit I said I would wait in the lobby and was told that it would take 5 ho clean to boot. However, I was a bit disappointed that when I scheduled my visit I said I would wait in the lobby and was told that it would take 5 hours so I elected to get a ride to work. The car didn’t get touched until at least 5 hours after my appointment time and is was done 20-30 minutes later. More

Hey are always amazing & professional to deal with. I appreciate the quick intake fir service. The people on the sales floor are super... friendly, not pushy appreciate the quick intake fir service. The people on the sales floor are super... friendly, not pushy More

Great service. I always feel valued. The staff at MB PDX are well trained and focus on customer satisfaction. Best dealership in area for sure. are well trained and focus on customer satisfaction. Best dealership in area for sure. More

I always enjoy working with Tom Maddux. He is very personable and friendly, and works hard to ensure customers are taken care of. Thanks Tom! personable and friendly, and works hard to ensure customers are taken care of. Thanks Tom! More

Just had service on my GLC300 with 120k miles.. Service was speedy and professional. Service advisor Mark Tower was absolutely great to work with. Will definitely come back. was speedy and professional. Service advisor Mark Tower was absolutely great to work with. Will definitely come back. More

I had a wonderful experience with the staff especially Alvin Joswick who went above and beyond to make my experience awesome! Alvin is a superstar!!! Alvin Joswick who went above and beyond to make my experience awesome! Alvin is a superstar!!! More

Outstanding knowledge of the product and very helpful in the selection process. Very fair price and wonderful experience. will definitely be back in the future. the selection process. Very fair price and wonderful experience. will definitely be back in the future. More