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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,561 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,561 reviews

January 01, 2022

They are usually very considerate however they rotated my tires and yet we are told by Mercedes they should not be rotated!? Hmmm More

by NANCYGORSHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea who worked on my car
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Hi Nancy, I regret to learn you believe your tires should not have been rotated. If you have continued concerns regarding this matter, please feel free to give our team a call. We would be happy to address any questions you may have.

Jan 05, 2022 -

NANCYGORSHE responded

When I brought in the car for routine service I asked that the front right tire be checked because it keeps losing air. Originally when I got the car, I had been told not to rotate tires on my car front to back because they were different sizes. When we checked out at my recent service the notes read that the tires had been rotated front to back. i asked the service rep if that was supposed to happen, he said no, and called the service guys asking if they had, evidently they said no. But then why had they typed it into the service notes if they had not? So I get home and I still have a low tire but not it is the left back tire! I take it to the local gas station and they pulled out a big nail. So now I wonder if my tires checked at all, were the tires rotated and that is why my back left tire is now low. Bottom line, if my tires were rotated, is it dangerous to drive them that way? Please let me know. We live at the beach, so it is not exactly easy to drop by and have you look at them.

January 01, 2022

Ryan Ellett was my salesman. He was very professional, direct and knowledgeable. Will definitely do business with him again. More

by EENGLISH79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ellett, Duncan Ostrander
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Thank you for these kinds words about our team member, Ryan. Is is a pleasure to know he provided you with a great car buying experience and our team looks forward to having you back.

December 31, 2021

Quick and, per my request, did only the needed 10K service required. Also enjoyed the comfortable customer waiting area. Thanks! More

by harrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Hi Harry, thank you for bring your vehicle to Mercedes-Benz of Portland for you 10k check-up. We are happy to have completed this service for you and hope you will return for any future needs.

December 31, 2021

Great people great customer service, I will highly recommend this dealership to others for repairs on Mercedes More

by LHOLROYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Jan 04, 2022 -

Mercedes-Benz of Portland responded

Thank you for your willingness to recommend our team here at Mercedes-Benz of Portland! We are happy to know you had a great service experience and are already looking forward to your next visit with us.

December 30, 2021

Service always great, loaner car was great. Only disappointing thing was that I filled the loaner car up with fuel 10 miles away from dealership and they charged me around $3.00 for gas. More

by KAATZMV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 31, 2021 -

Mercedes-Benz of Portland responded

Hello, Thank you for choosing Mercedes-Benz of Portland. While it is a pleasure to know you are happy with your experience overall, I would like to assure you the feedback you have shared here will be shared with our service team. In the meantime, I hope you will consider reaching out for any future needs as the opportunity to earn your full confidence would be greatly appreciated.

December 29, 2021

Always get my cars serviced here since 2018. Great staff, best Mercedes-Benz mechanics in portland. More

by Multnomah Motors Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Edward Kluwe, Mark Tower
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Dec 31, 2021 -

Mercedes-Benz of Portland responded

Thank you for your loyalty over the years! The Mercedes-Benz of Portland team couldn't be happier to have earned your business and we look forward to being able to provide you and your vehicles with quality care for years to come.

December 29, 2021

They are always professional, prompt and courteous. Services are always complete and done as promised. More

by JDOAN61653
Recommend Dealer
Yes
Employees Worked With
Andrew koontz
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Dec 29, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for sharing this kind recommendation following your experiences with our team here at Mercedes-Benz of Portland! It is our pleasure to provide you with professional, prompt and courteous service, and we look forward to doing so at your next visit. Have a happy new year!

December 28, 2021

Very professional and my car was repaired and returned at the time promised. Two recalls were also taken care of. More

by DARRELLMCEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2021 -

Mercedes-Benz of Portland responded

Hi Darrel, thank you for visiting Mercedes-Benz of Portland for your vehicles service. We are happy to have completed the necessary maintenance in a timely manner and hope you will return to our team shoulda any future needs arise. Until then, enjoy the road ahead!

December 28, 2021

Very professional crew. everything works great. Thanks for the loaner vehicle! Highly recommended. No problems. More

by theenitro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Sanchez Vargas
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Dec 28, 2021 -

Mercedes-Benz of Portland responded

Thank you for these kind comments! Our team is happy to have had the opportunity to prove you with a professional experience and we truly appreciate this recommendation.

December 27, 2021

Very bad customer service and Very dishonest employees. They sold a car knowing it didn’t even go through inspection, and didn’t let us know it wasn’t ready to be taken home until after we had already came More

by alinadannis
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Duncan Ostrander
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