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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,513 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,513 reviews

October 13, 2021

Great customer service, friendly staff. However, very hard to get in touch with then over the phone. More

by Abdel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Abdel, thank you for this kind review. We are happy to know our team provided you with excellent customer service and would like to apologize for the troubles you have experienced while trying to contact us. I assure you this feedback will be shared with our team.

October 13, 2021

Appointment scheduled in a timely manner, work performed as soon as parts arrived and work completed correctly. More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - We are pleased to know your experience with our team was prompt and that the services on your vehicle were completed correctly. I hope you will consider reaching out to Mercedes-Benz of Portland for any future needs as we are happy to help!

October 12, 2021

Straight forward services. Explained things. No surprises. Appreciate that. Other than that, nothing else I can think of. More

by invalid_DNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for visiting Mercedes-Benz of Portland for your vehicles service. Our team is happy to have provided you with an enjoyable experience and we hope to have you back for any future services!

October 12, 2021

I do not appreciate being forced to write a comment that I do not what to write. More

by GKEHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this 5-star review of our team. We are sorry this site has a character limit and truly appreciate you taking the time to leave a review!

October 12, 2021

Very helpful service advisor he did a great job. I was greeted quickly when I dropped car off and they had a loner car ready for me More

by KIRKANDRANDY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know our team member provided you with a helpful and efficient service visit and we hope to have you back at Mercedes-Benz of Portland for any future service needs.

October 11, 2021

Clear and concise with the feedback around whah was wrong with the car. Timely responses and they do text or call at your convenience. More

by jarreau.brown1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres, Acevedo
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland! We are happy to know you had a great experience and hope to see you again soon.

October 08, 2021

Scratched the paint again on our car after you repaired the 1st damaged fender that someone messed up during our oil chnage. Service rep wouldn’t return my call. PATHETIC at best More

by AMYS HOLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think his name was Abe
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October 08, 2021

We enjoy be able to wait on-site but we wish there was a service center in Vancouver. We might buy another vehicle but it's not optimal having to go to DT Portland or Wilsonville each time. More

by thehunters42019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this feedback. We are sorry to know there is not a Mercedes-Benz location closer to your home, however, we truly appreciate your return business and hope to continue having you back!

October 05, 2021

Smooth dealership with good service and choice between vehicles and accessories. Would recommend to anyone More

by Kenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Kenzo, thank you for this great review. We are pleased to know you have enjoyed both our sales and service departments and we hope to have you back at Mercedes-Benz of Portland for any future needs.

October 05, 2021

I was really impressed with the customer service and friendly nature of all the team members. It was an awesome experience in buying a car. More

by SINGH_BATH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Joseph (especially) for her help with the paperwork., Nickolas Kalantari, Chan Saechao
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, our team is pleased to know you enjoyed your recent car buying experience with us here at Mercedes-Benz of Portland! We would like to thank you for these kind words and encourage you to reach out for any future needs!

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