Mercedes-Benz of Portland

As usual, had great service Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seein Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seeing tom and Dale if they are there. More

Knowledgeable and Professional Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, det Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, detailed explanations are provided and the car is always returned clean. Mercedes Benz of Portland has a very nice waiting area with numerous amenities and the staff is always attentive to your needs. MB of Portland also provides a great shuttle service. Vehicle maintenance and repair is expensive but it is nice to know with Chuck Haga and MB of Portland you are getting fair value. More

Top notch service Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definit Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definitely be back. More

Great Service Experience I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and rep I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and repairs a day earlier then expected. More

Great customer serice Jennifer helped me with my purchase. She was great and represented the dealership in fine fashion. I would go back to them again. They even delivered Jennifer helped me with my purchase. She was great and represented the dealership in fine fashion. I would go back to them again. They even delivered the vehicle to me in Salem an hour way! More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

A/C service Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a t Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a timely manner. Thank you guys for always making my visit there pleasant and worth the drive in. More

My new car mechanic I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX. The repairs are priced at the same as MBI but MB of PDX's customer service is so much better. They have it dialed in from the moment you arrive to when you walk out the door. I am really impressed by them. More

Great service Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you wil Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you will get if you go elsewhere. More

Service I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! More