Mercedes-Benz of Portland

Everything went great until the last 2 minutes in financ dep Had a good experience with the sales associate. Overall leasing experience took about three hours. Things went south at the very end when the finance Had a good experience with the sales associate. Overall leasing experience took about three hours. Things went south at the very end when the finance Lady pulled out the very last document that had a "failure to do future business fee" of $600.00?? What??? You mean if we decide at the end of our 27 month lease that we do not want to lease or purchase another car from Lithia Motors that we have to pay a $600.00 cost of "not doing business" fee? Absolutely appalling! Lithia, if you want my loyalty you are going to have operate like any other American Business... earn it! This little junk fee might wind up costing you a lot more than $600 in future business. More

Best car buying experience I've had to date! I needed a larger car to accommodate my service dog, but loved my E350 4MATIC. I called up Chan who did an outstanding job of finding me a fully loade I needed a larger car to accommodate my service dog, but loved my E350 4MATIC. I called up Chan who did an outstanding job of finding me a fully loaded 2012 E350 4Matic wagon that was in my price range. Negotiations were a breeze with sales managers George, Dale and Darren all working with me at some point during the buying process. I financed with MBF. Mylee led me through the paperwork with no snags, no hidden fees, and was willing to take the time to answer all my questions. This is my second car through Lithia Mercedes-Benz of Portland and it will be the first place I come back to when I need another car. With a friendly sales staff, awesome showroom and a convenient location, I highly recommend this dealership. More

Excellent, timely, efficient The service was very helpful. The job was done fast and easy with no problems. We really appreciate all the help and assistance. We, unlike most M The service was very helpful. The job was done fast and easy with no problems. We really appreciate all the help and assistance. We, unlike most Mercedes customers I feel, would love a popcorn machine. Following in the footsteps of hardware great, Parkrose Hardware and others, Mercedes could expand into a whole new era by ushering in the popcorn machine. I feel that popcorn would be a great addition to the already astonishingly good cookies and brilliant service. Again, the service provided was very nice and helpful. More

Exceptional people at MB Portland made experience great Primary contact, sales rep Richsrd Maughan.provided great communication, timely information & very professional knowledge about the process, financing Primary contact, sales rep Richsrd Maughan.provided great communication, timely information & very professional knowledge about the process, financing & product information. Less friction consummating this car purchase than any of the dozens of auto buying experiences in my life. Thank you Mr. Maughan & MB Portland. Mark L. More

2014 GLK 350 Multiple Problems I have a 2014 GLK 350 with 9000 miles. I was about to leave for Seattle when the passenger window failed to close. Called service and brought the vehi I have a 2014 GLK 350 with 9000 miles. I was about to leave for Seattle when the passenger window failed to close. Called service and brought the vehicle in, Upon analysis it was found that the passenger window failed to close, the Catalytic Converter was noisy and the transmission was shifting rough. I was given a loaner car and was able to make my trip to Seattle. Chris Lap and staff took care of all issues including the loaner vehicle. The window now works again, the noise is gone from the Catalytic Converter and you can hardly feel the transmission shift. Chris and crew met my expectations of a very courteous and prompt experience. I would recommend your service department to my friends. Ted More

Friendly and Helpful! They made getting my first car great! I worked with Bruce when I first came in and he was absolutely fantastic, unfortunately I could only come back on a day that he was gone, nonetheles I worked with Bruce when I first came in and he was absolutely fantastic, unfortunately I could only come back on a day that he was gone, nonetheless he made sure that when I came back someone would be ready to help me. When I came in the following weekend I was greeted by Nick G. who even remembered my name! He was incredibly genuine, knowledgeable and answered all of my questions (and wow did I have a ton!!) . I was very concerned that I wouldn't qualify for a Smart because i'm a recent graduate and was unsure if the credit I had built was enough to get me a car without a co-signer. Nick and the team worked with me and before I knew it I was driving my brand new 2015 Fortwo Passion home. I even got it in red and black! Blazers' colors! Thanks Nick and Bruce! You guys rock! More

Excellent purchase experience on line Chan Saecho was a real pleasure to deal with no pressure to buy. We work a deal a felt comfortable with so he earned our business on this purchase.Who Chan Saecho was a real pleasure to deal with no pressure to buy. We work a deal a felt comfortable with so he earned our business on this purchase.Who knows he may get more of my business in the future as I would not hesitate to buy from him again. More

Thank you Dale Acelar and Jodie Johnson! This was by far the best purchasing experience I have ever had. You could purchase a Mercedes from another dealership, but why would you. Dale Acelar This was by far the best purchasing experience I have ever had. You could purchase a Mercedes from another dealership, but why would you. Dale Acelar went above and beyond to make sure I found the car of my dreams. He was always available to answer my questions, even if it was his day off. You can tell how much Dale loves the Mercedes product. By the time we received my car I was dealing with a friend. Dale made my amazing Mercedes that much better. This was my first Mercedes but not my last. My family and I will be dealing with my friend Dale for years to come. Jodie Johnson was a ray of sunshine. So helpful and knowledgeable. She is still checking on me to see if I have any questions Dale and Jodie have made me a customer for life. I can not say enough wonderful things about these two and this experience. This was a huge purchase for me. They made it such a easy enjoyable experience. They are so good at there job I look forward to my next purchase. The Mercedes brand speaks for itself, Dale and Jodie are the reason why you go to Mercedes Benz of Portland. I truly beleave they were almost as happy as I was to bring home my dream. Thanks again More

Great Price, Great Experience The process of buying a new car is not an experience most people look forward to. So I was pleasantly surprised when I bought an electric drive Smart The process of buying a new car is not an experience most people look forward to. So I was pleasantly surprised when I bought an electric drive Smart at Mercedes Benz of Portland in December. Not only is the electric Smart great fun to drive in the city, but Ian Mcna and Dale Acelar were a pleasure to do business with. I was so impressed, I returned to Mercedes Benz of Portland and sought out Ian and Dale two months later to acquire an electric B-class Mercedes without even contacting the other local MB dealers. I was not disappointed. Ian and Dale again provided an exceptional buying experience, as did Sharon Parmenter in Finance. More

I'll be looking to Mercedes of Portland again. Hats off to Chan Saechao! I just purchased a pre-owned vehicle from Mercedes of Portland and I couldn't be happier. Chan was exemplary. Without any pr Hats off to Chan Saechao! I just purchased a pre-owned vehicle from Mercedes of Portland and I couldn't be happier. Chan was exemplary. Without any pressure to purchase he was masterful in producing all the corroborating documentation to support our decision. Chan dealt with every point of concern without hesitation. Carfax and AutoCheck reports were instantly forthcoming. We even got to take the car out for the afternoon by ourselves. I'll be looking to Mercedes of Portland again and asking for Chan. More